Are you a people-oriented individual with exceptional communication skills? Do you thrive in a fast-paced, team-oriented environment? If so, then we have the perfect opportunity for you! Nelnet is seeking a highly motivated Client Service Specialist to join our dynamic team. As a Client Service Specialist, you will be responsible for providing exceptional customer service and support to our valued clients. To excel in this role, you must possess strong problem-solving abilities, have a positive attitude, and be able to build and maintain relationships with clients. If you are passionate about delivering top-notch service, have a keen eye for detail, and possess the necessary qualifications, we encourage you to apply for this exciting opportunity!
- Provide exceptional customer service and support to clients
- Respond promptly and courteously to client inquiries and concerns
- Build and maintain strong relationships with clients
- Proactively identify and resolve client issues and concerns
- Communicate effectively and professionally with clients via phone, email, and in-person
- Collaborate with internal teams to address client needs and concerns
- Stay up-to-date on company products, services, and processes to accurately assist clients
- Maintain accurate and detailed records of client interactions and transactions
- Meet or exceed performance goals for client satisfaction and retention
- Continuously seek opportunities to improve the overall client experience
- Remain knowledgeable about industry trends and best practices
- Identify and recommend process improvements to enhance client service delivery
- Participate in training and development programs to enhance skills and knowledge
- Uphold company values and maintain a positive and professional attitude at all times
- Adhere to company policies and procedures while representing the company in a positive manner.
Strong Communication Skills: The Client Service Specialist Should Have Excellent Verbal And Written Communication Skills To Effectively Interact With Clients And Provide Clear And Helpful Responses To Their Inquiries.
Customer Service Experience: A Background In Customer Service Is Important For This Role As The Client Service Specialist Will Be Responsible For Resolving Client Issues And Ensuring A Positive Customer Experience.
Knowledge Of Financial Services: Familiarity With Financial Products And Services Is Necessary For A Client Service Specialist At Nelnet, As They Will Be Assisting Clients With Loan Servicing, Payment Options, And Other Financial Matters.
Attention To Detail: The Role Of A Client Service Specialist Requires A High Level Of Attention To Detail To Accurately Process Client Requests And Ensure That All Information Is Entered Correctly.
Ability To Work In A Fast-Paced Environment: Nelnet Is A Dynamic And Fast-Paced Company, And The Client Service Specialist Should Be Able To Adapt To Changing Priorities And Work Efficiently To Meet Client Needs.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Relationship Building
Active listening
Teamwork
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Service Specialist in Lincoln, NE, USA is $32,000 - $48,000 per year. This can vary depending on the specific industry and company, as well as the individual's experience and qualifications.
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Nelnet, Inc., is a United States–based conglomerate that deals in the administration and repayment of student loans and education financial services.
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