Collections Specialist

Nelnet is looking for an experienced and highly organized Collections Specialist to join our passionate and dedicated team. The Collections Specialist will be responsible for working with customers to ensure timely payments of past due accounts and to help resolve customer disputes. In this role, you will demonstrate your exceptional customer service skills and be able to maintain a professional and understanding demeanor. The ideal candidate for this position should have an Associate’s Degree in Accounting, Finance or a related field and have at least two years of collections experience. You should have excellent communication and interpersonal skills, and be proficient in Microsoft Office applications. Additionally, you should be organized and able to work independently, as well as in a team environment.

Responsibilities of a Collections Specialist:

1. Develop and maintain relationships with customers to ensure timely payments of past due accounts.
2. Resolve customer disputes in a professional and timely manner.
3. Utilize exceptional customer service skills to build trust and rapport.
4. Maintain a professional and understanding demeanor.
5. Communicate effectively with colleagues, customers, and other stakeholders.
6. Proficiently use Microsoft Office applications.
7. Utilize organizational skills to prioritize tasks and handle multiple accounts simultaneously.
8. Work independently and as part of a team.
9. Stay up to date on relevant regulations and standards.

According to JobzMall, the average salary range for a Collections Specialist in Indianapolis, IN, USA is $34,000 - $50,500 per year. The salary range can vary depending on experience, education, and specific job duties.

Nelnet, Inc., is a United States–based conglomerate that deals in the administration and repayment of student loans and education financial services.