Collections Specialist

At Nelnet, our Collections Specialists are essential members of our team and play a vital role in our success. We are looking for an experienced, detail-oriented, and reliable individual to join our dynamic team. The ideal candidate will have strong analytical skills, a customer service mindset, and a commitment to excellence.To be successful in this role, the Collections Specialist must have a minimum of two years of experience in a collections role, and be proficient in both written and verbal communication. A high school diploma or equivalent is required. The ideal candidate will have strong interpersonal skills and the ability to work in a fast-paced environment. The Collections Specialist must also have a strong knowledge of the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.At Nelnet, we strive to create a work environment that is both challenging and rewarding. If you are looking for an opportunity to work with a team of talented professionals and develop your career, we encourage you to apply!

Responsibilities:

1. Manage collections accounts and ensure timely payments are made.
2. Respond to customer inquiries in a timely and professional manner.
3. Negotiate with customers to arrive at payment agreements and extensions.
4. Prepare and maintain collections reports and documents.
5. Monitor accounts to ensure collections activities are compliant with FDCPA and other relevant laws.
6. Utilize skip tracing techniques to locate delinquent customers.
7. Develop and maintain relationships with customers and other stakeholders.
8. Identify and resolve customer issues to ensure customer satisfaction.
9. Analyze data and trends to develop collection strategies.
10. Support other team members and provide assistance as needed.

According to JobzMall, the average salary range for a Collections Specialist in Dallas, TX, USA is $31,000 to $51,000 per year. This range is based on the salaries reported by people with this job title in the Dallas-Fort Worth metro area.

Nelnet, Inc., is a United States–based conglomerate that deals in the administration and repayment of student loans and education financial services.