Customer Advocate

Come join the Nelnet team as a Customer Advocate and make a difference in the lives of our customers. We are seeking an enthusiastic and empathetic individual who is passionate about providing exceptional customer service and advocating for our customers' needs. As a Customer Advocate, you will have the opportunity to build relationships with our customers and help them navigate through their financial journey. If you are a highly motivated individual with excellent communication skills and a desire to help others, we want to hear from you! In this role, you will have the chance to use your problem-solving skills to find solutions for our customers and serve as a liaison between them and our company. Our ideal candidate is someone who is able to remain calm under pressure, has a strong sense of empathy, and is able to think outside the box to find creative solutions. If you possess these qualities and have a passion for making a positive impact, we encourage you to apply for our Customer Advocate position at Nelnet.

1. Build and maintain strong relationships with customers by providing exceptional customer service and addressing their needs and concerns.
2. Serve as a liaison between customers and the company, effectively communicating customer feedback and advocating for their needs.
3. Utilize problem-solving skills to find creative solutions for customers and help them navigate through their financial journey.
4. Remain calm and empathetic while handling customer inquiries and complaints, ensuring a positive customer experience.
5. Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.
6. Keep up-to-date with company policies, products, and services to effectively assist customers and provide accurate information.
7. Meet or exceed performance metrics, including customer satisfaction, response time, and call handling standards.
8. Adapt to changing processes and procedures to continuously improve customer service and meet customer needs.
9. Proactively identify and report any trends or issues with customer inquiries to improve processes and procedures.
10. Act as a brand ambassador for the company, promoting a positive image and maintaining professionalism at all times.
11. Continuously seek opportunities to go above and beyond for customers and provide exceptional service.
12. Attend training and professional development sessions to enhance customer service skills and stay informed about industry trends and best practices.
13. Maintain accurate and detailed records of customer interactions and follow-up action taken.
14. Collaborate with team members to share best practices and provide support when needed.
15. Adhere to company policies and procedures, including confidentiality and data privacy guidelines.

According to JobzMall, the average salary range for a Customer Advocate is $40,000 to $60,000 per year. This can vary depending on location, company, and level of experience. Some Customer Advocates may earn higher salaries, up to $80,000 or more, depending on their specific role and responsibilities. Overall, the salary for a Customer Advocate is competitive and can offer opportunities for growth and advancement within the field.

Nelnet, Inc., is a United States–based conglomerate that deals in the administration and repayment of student loans and education financial services.