Customer Service Representative

Are you an experienced Customer Service Representative who loves helping people? Nelnet seeks an enthusiastic and motivated individual to join our Customer Service team. As a Customer Service Representative, you will be the front line of customer support, responding to customer inquiries and ensuring customer satisfaction. To be successful in this role, you should have excellent communication and problem-solving skills, be able to multitask and remain calm under pressure. You should also be able to stay up-to-date with changes in customer service policies and procedures.The ideal candidate should have a minimum of two years of experience in customer service, a passion for helping others, and the ability to think on their feet. If you are a positive and motivated team player who is eager to make a difference, please apply today!

Responsibilities: • Respond to customer inquiries in a timely, professional, and accurate manner. • Ensure customer satisfaction by providing accurate and complete information in response to customer inquiries. • Remain up-to-date on changes in customer service policies and procedures. • Keep records of customer interactions, inquiries, and transactions. • Build and maintain customer relationships and provide excellent customer service. • Identify and resolve customer issues and complaints in a timely manner. • Monitor customer feedback and provide suggestions for improvement. • Utilize problem-solving skills to resolve customer issues. • Maintain a positive attitude and remain calm under pressure. • Work independently and as part of a team to meet customer needs.

According to JobzMall, the average salary range for a Customer Service Representative in Lincoln, NE, USA is between $29,000 and $39,000 per year. This range is based on the salaries reported by employers and employees in the area.

Nelnet, Inc., is a United States–based conglomerate that deals in the administration and repayment of student loans and education financial services.