Administrative Support Assistant - Call Center

Welcome to Northwell Health, where we are dedicated to providing exceptional healthcare services to our community. We are currently seeking an Administrative Support Assistant for our Call Center department. In this role, you will play a vital part in ensuring our patients receive the highest level of support and care. We are looking for a detail-oriented and customer-focused individual with strong administrative skills to join our team. If you are passionate about making a difference in people's lives and thrive in a fast-paced environment, we want to hear from you!

1. Greet and welcome patients and visitors to the Call Center with a positive and friendly attitude.
2. Provide administrative support to the Call Center team, including scheduling appointments, answering phone calls, and responding to emails.
3. Maintain accurate and organized patient records and files.
4. Assist patients with inquiries and provide exceptional customer service.
5. Collaborate with other departments within Northwell Health to ensure seamless patient care.
6. Manage multiple tasks and prioritize effectively to meet deadlines.
7. Follow all protocols and procedures to ensure the confidentiality of patient information.
8. Identify and escalate urgent patient concerns to the appropriate supervisor.
9. Continuously strive to improve processes and procedures within the Call Center.
10. Attend departmental meetings and training sessions to stay updated on policies and procedures.
11. Collaborate with fellow Administrative Support Assistants to ensure coverage and support for the Call Center.
12. Maintain a professional and courteous demeanor at all times.
13. Adhere to Northwell Health's mission and values in all interactions with patients, visitors, and colleagues.
14. Comply with all regulatory and compliance standards.
15. Perform other related duties as assigned by the Call Center Supervisor or Manager.

According to JobzMall, the average salary range for a Administrative Support Assistant - Call Center in New Hyde Park, NY, USA is $35,000 - $45,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or organization hiring for the role.

Northwell Health is a nonprofit integrated healthcare network that is New York State's largest healthcare provider and private employer, with more than 68,000 employees in 2019.