Call Center Representative
At Northwell Health, we are dedicated to providing exceptional care and service to our patients and communities. As a Call Center Representative, you will play a crucial role in delivering this promise by being the first point of contact for our patients seeking information, scheduling appointments, or addressing concerns. We are seeking a reliable, compassionate, and customer-focused individual to join our team. If you are passionate about making a difference in people's lives and have the necessary qualifications, we would love to hear from you.
- Serve as the first point of contact for all incoming calls and inquiries from patients, physicians, and other healthcare professionals.
- Provide exceptional customer service by addressing patients' needs, concerns, and inquiries in a professional and empathetic manner.
- Schedule appointments and register patients for various services, adhering to established protocols and procedures.
- Utilize electronic health record systems to retrieve and update patient information accurately and efficiently.
- Collaborate with other departments to ensure prompt and accurate responses to patient inquiries and requests.
- Maintain a thorough understanding of Northwell Health's services, facilities, and policies to effectively assist patients and provide accurate information.
- Document and escalate patient complaints and concerns to the appropriate department or supervisor.
- Meet and maintain daily call volume and quality standards set by the organization.
- Continuously strive to improve customer service by identifying areas for improvement and implementing solutions.
- Adhere to all HIPAA regulations and maintain patient confidentiality at all times.
- Attend training and development programs to stay updated on organizational policies, procedures, and services.
- Collaborate with colleagues and team leaders to ensure a positive and professional work environment.
- Perform other duties and responsibilities as assigned by the supervisor.
Excellent Communication Skills: A Call Center Representative At Northwell Health Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Patients, Healthcare Professionals, And Other Team Members.
Customer Service Experience: The Ideal Candidate Should Have A Minimum Of 1-2 Years Of Customer Service Experience, Preferably In A Healthcare Setting. This Will Enable Them To Handle Patient Inquiries And Concerns With Empathy, Patience, And Professionalism.
Knowledge Of Medical Terminology: A Strong Understanding Of Medical Terminology And Basic Healthcare Procedures Is Essential For A Call Center Representative At Northwell Health. This Will Help Them Accurately Answer Patient Questions And Direct Them To The Appropriate Resources.
Multitasking Abilities: As A Call Center Representative, One Must Be Able To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Entering Patient Information Into The System. The Candidate Must Be Able To Work Efficiently And Prioritize Tasks In A Fast-Paced Environment.
Computer Proficiency: Proficiency In Basic Computer Skills, Including Microsoft Office And Data Entry, Is Necessary For This Role. Call Center Representatives At Northwell Health Are Expected To Use Various Software Programs And Electronic Medical Records To Document Patient Interactions And Update Patient Information.
Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Active listening
Empathy
Problem-Solving
Adaptability
Multi-tasking
Product
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Representative in New Hyde Park, NY, USA is $25,000 to $40,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry the representative is working for. Some call center representatives may also receive bonuses or commissions based on performance.
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Northwell Health is a nonprofit integrated healthcare network that is New York State's largest healthcare provider and private employer, with more than 68,000 employees in 2019.
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