Genoa Client Success Manager/Optimization Specialist
Are you a driven and results-oriented individual with a passion for helping others succeed? Do you have experience in client management and a strong understanding of optimization strategies? If so, we have an exciting opportunity for you as a Genoa Client Success Manager/Optimization Specialist at Optum. As a member of our team, you will play a crucial role in ensuring the success and satisfaction of our clients by utilizing your skills and expertise to optimize their experience with our services. Join us in making a positive impact on the healthcare industry and help us drive better outcomes for our clients.
- Manage client relationships: Build and maintain strong relationships with clients, serving as their main point of contact and addressing any concerns or issues in a timely and professional manner.
- Develop optimization strategies: Utilize your expertise and understanding of optimization strategies to devise and implement effective plans for improving client success and satisfaction.
- Monitor and analyze performance: Regularly track and analyze client performance data to identify areas for improvement and make data-driven recommendations to optimize their experience with our services.
- Provide excellent customer service: Deliver exceptional customer service to clients, ensuring their needs are met and their expectations are exceeded.
- Collaborate with cross-functional teams: Work closely with other teams, such as sales and product development, to ensure a cohesive and coordinated approach to client success.
- Conduct training and education sessions: Conduct training and education sessions for clients to educate them on our services and how to use them effectively.
- Stay up-to-date on industry trends: Stay informed on industry trends and changes, and use this knowledge to continuously improve our services and strategies for client success.
- Meet targets and goals: Set and meet targets and goals for client success, and continuously strive to improve and exceed these targets.
- Act as a brand ambassador: Represent our company and brand in a positive and professional manner, both internally and externally.
- Continuously improve processes: Identify opportunities for process improvement and implement changes to enhance the client experience and drive better outcomes.
Strong Understanding Of Healthcare Industry: The Ideal Candidate For This Role Should Possess A Deep Understanding Of The Healthcare Industry, Including Its Trends, Challenges, And Regulations. This Knowledge Will Help In Effectively Communicating With Clients And Providing Tailored Solutions.
Excellent Communication And Interpersonal Skills: As A Client Success Manager/Optimization Specialist, The Individual Will Be Responsible For Building And Maintaining Relationships With Clients. Therefore, Strong Communication And Interpersonal Skills Are Critical To Effectively Understand And Address Client Needs.
Proven Experience In Client Management: The Candidate Should Have A Track Record Of Successfully Managing And Retaining Clients. This Includes The Ability To Identify Areas Of Improvement, Develop Effective Strategies, And Implement Solutions To Drive Client Satisfaction And Retention.
Analytical And Problem-Solving Skills: A Key Responsibility Of A Genoa Client Success Manager/Optimization Specialist Is To Analyze Data And Identify Opportunities For Optimization. The Candidate Should Possess Strong Analytical And Problem-Solving Skills To Effectively Interpret Data And Make Data-Driven Recommendations.
Project Management Experience: This Role Requires The Candidate To Manage Multiple Client Projects Simultaneously. Therefore, A Strong Background In Project Management Is Essential To Ensure Timely And Successful Project Delivery. Experience With Project Management Tools And Methodologies Is A Plus.
Strategic Planning
Project Management
Data Analysis
Communication
Relationship Building
Campaign optimization
Problem-Solving
Client management
Technical Proficiency
performance tracking
Cross-Functional Collaboration
Account Optimization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Genoa Client Success Manager/Optimization Specialist in Eden Prairie, MN, USA is $65,000 - $80,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties.
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Since 1992, HealthCare Partners has been committed to developing innovative models of healthcare delivery that improve our patients' quality of life while containing healthcare costs. Our strength is in our steadfast commitment to our guiding principle of coordinated care. Our physicians strive daily to bring the benefits of coordinated care to more than 600,000 managed care patients in California, who represent the diversity of cultures, socioeconomic groups, ages, and health statuses in the communities we serve.
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