Customer Success Manager

Are you an experienced Customer Success Manager looking to join one of the world’s most iconic food and beverage companies? PepsiCo is seeking an organized, detail-oriented, and customer-focused individual to join our team and help ensure our customer’s success.As PepsiCo’s Customer Success Manager, you will be responsible for developing and maintaining long-term relationships with our customers through a combination of proactive communication, problem-solving, and strategic planning. You will be the main point of contact for customers, working to ensure their satisfaction and success with our products and services.The ideal candidate for this role will have a minimum of five years’ experience in a customer success or similar role, and possess excellent communication, interpersonal, and problem-solving skills. They will be driven, self-motivated, and have a deep understanding of customer service and satisfaction. A bachelor’s degree in a related field is preferred but not required.If you are looking for an opportunity to join a world-renowned company and make an impact on our customers’ success, then we want to hear from you!

Responsibilities:

1. Develop and maintain long-term relationships with customers by providing proactive communication, problem-solving, and strategic planning.
2. Serve as the main point of contact for customers, working to ensure their satisfaction and success with our products and services.
3. Utilize excellent communication, interpersonal, and problem-solving skills to ensure customer success.
4. Analyze customer data and feedback to identify areas of improvement for products and services.
5. Monitor customer interactions to ensure customer success goals are being met.
6. Create and implement strategies to improve customer support processes and services.
7. Provide training and support to other customer success team members.
8. Assist in the development and implementation of customer success initiatives.

According to JobzMall, the average salary range for a Customer Success Manager in Plano, TX, USA is $50,000 - $90,000 per year. This range may vary depending on the experience and qualifications of the individual.

PepsiCo, Inc. engages in the manufacturing, marketing, distribution, and sale of beverages, foods, and snacks. It is a food and beverage company with a complementary portfolio of brands, including Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. It operates through the following segments: Frito-Lay North America; Quaker Foods North America; North America Beverages; Latin America; Europe Sub-Saharan Africa; and Asia, Middle East, and North Africa.