Call Center Specialist

Do you have a passion for helping others and providing exceptional customer service? Are you a skilled communicator with a knack for problem-solving? If so, Piedmont Healthcare is looking for you to join our team as a Call Center Specialist! In this role, you will serve as the first point of contact for our patients, providing them with compassionate and efficient assistance over the phone. We are seeking individuals who are dedicated, empathetic, and detail-oriented, with the ability to thrive in a fast-paced environment. If this sounds like you, we encourage you to apply and become a part of our mission to provide the highest quality care to our community.

• Serve as the primary point of contact for patients and provide exceptional customer service over the phone
• Demonstrate a strong passion for helping others and a commitment to providing compassionate care
• Utilize excellent communication skills to effectively and efficiently handle patient inquiries and concerns
• Employ problem-solving skills to address and resolve patient issues and concerns in a timely manner
• Maintain a high level of empathy and understanding towards patients' needs and concerns
• Adhere to established protocols and procedures to ensure consistent and efficient call handling
• Maintain accurate and detailed records of all patient interactions and inquiries
• Collaborate with team members to achieve departmental goals and objectives
• Continuously strive to improve processes and enhance the patient experience
• Adapt quickly to changes in a fast-paced environment and handle multiple tasks simultaneously
• Maintain confidentiality and adhere to HIPAA regulations at all times
• Attend regular trainings and meetings to stay updated on company policies and procedures.

According to JobzMall, the average salary range for a Call Center Specialist in Stockbridge, GA, USA is between $28,000 and $40,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry the specialist is working in.

A private, not-for-profit organization with 800 locations serving 2.5 million patients across Georgia, Piedmont is transforming healthcare, creating a destination known for the best clinicians and a one-of-a-kind experience that always puts patients first. Today, more than 110 years since it was founded, Piedmont is known as a leading health system in treatment of heart disease, organ transplantation and cancer care with 11 hospitals, 27 urgent care centers, 28 Piedmont QuickCare locations, 555 Piedmont Clinic physician practice locations and more than 2,300 Piedmont Clinic members.