Patient Experience Representative

Are you passionate about providing exceptional patient care and ensuring a positive healthcare experience? If so, we have an exciting opportunity for you to join our team at Piedmont Healthcare as a Patient Experience Representative. As a Patient Experience Representative, you will play a vital role in creating a welcoming and supportive environment for our patients and their families. Your excellent communication skills, empathy, and ability to handle sensitive situations will be essential in this role. Join us in our mission to provide high-quality, patient-centered care by applying for this position today.

1. Greet and welcome patients and their families in a friendly and professional manner.
2. Create a positive and welcoming environment for patients and their families.
3. Provide exceptional customer service and address any concerns or questions from patients and their families.
4. Act as a liaison between patients and healthcare staff to ensure a smooth and positive experience for all.
5. Listen to patient feedback and address any issues or complaints promptly and effectively.
6. Maintain a thorough understanding of all services and resources available to patients.
7. Use empathy and compassion to communicate with patients and their families during sensitive situations.
8. Collaborate with healthcare staff to ensure patients' needs are met and their experience is improved.
9. Keep accurate records of patient interactions and feedback to improve overall patient experience.
10. Continuously seek opportunities to improve patient experience and make recommendations for process improvements.
11. Stay up-to-date on industry standards and best practices for patient-centered care.
12. Maintain patient confidentiality and adhere to all HIPAA regulations.
13. Assist with administrative tasks such as scheduling appointments and answering phone calls.
14. Attend training and educational sessions to enhance job knowledge and skills.
15. Demonstrate a strong commitment to providing high-quality, patient-centered care.

According to JobzMall, the average salary range for a Patient Experience Representative in Atlanta, GA, USA is between $32,000 and $45,000 per year. This may vary depending on the specific job title, level of experience, and company. Factors such as bonuses, benefits, and commission may also affect the overall salary range.

A private, not-for-profit organization with 800 locations serving 2.5 million patients across Georgia, Piedmont is transforming healthcare, creating a destination known for the best clinicians and a one-of-a-kind experience that always puts patients first. Today, more than 110 years since it was founded, Piedmont is known as a leading health system in treatment of heart disease, organ transplantation and cancer care with 11 hospitals, 27 urgent care centers, 28 Piedmont QuickCare locations, 555 Piedmont Clinic physician practice locations and more than 2,300 Piedmont Clinic members.