Patient Experience Representative

Are you a compassionate and empathetic individual with a passion for providing exceptional patient care? Do you thrive in a fast-paced and dynamic healthcare environment? If so, Piedmont Healthcare is looking for a Patient Experience Representative to join our team! As a Patient Experience Representative, you will play a crucial role in ensuring our patients receive the highest level of service and satisfaction during their healthcare journey. We are seeking candidates who possess strong communication and problem-solving skills, as well as the ability to work collaboratively with a diverse team. If this sounds like you, we encourage you to apply and become a part of our dedicated and caring healthcare family.

1. Provide exceptional customer service to patients and their families throughout their healthcare journey.
2. Act as a liaison between patients, families, and healthcare providers to ensure open and effective communication.
3. Maintain a positive and welcoming attitude towards all patients, regardless of their circumstances.
4. Address and resolve any patient concerns or complaints in a timely and professional manner.
5. Collaborate with various departments and healthcare team members to ensure a seamless patient experience.
6. Educate patients on their rights and responsibilities and ensure they are aware of all available resources and support.
7. Utilize problem-solving skills to address any issues that may arise during a patient's visit.
8. Maintain accurate and detailed records of patient interactions and feedback.
9. Continuously strive to improve the patient experience by seeking feedback and implementing suggestions.
10. Stay up-to-date on all policies, procedures, and regulations related to patient care and experience.
11. Participate in training and development opportunities to enhance skills and knowledge.
12. Foster a supportive and inclusive work environment by working collaboratively with a diverse team.
13. Uphold the values and mission of Piedmont Healthcare in all interactions with patients, families, and colleagues.
14. Adhere to confidentiality and privacy regulations when handling sensitive patient information.
15. Continuously promote a culture of compassion, empathy, and exceptional patient care.

According to JobzMall, the average salary range for a Patient Experience Representative in Stockbridge, GA, USA is between $34,000 and $44,000 per year. This range may vary depending on the specific company, level of experience, and other factors such as benefits and bonuses. Some employers may also offer additional compensation such as commission or performance-based bonuses.

A private, not-for-profit organization with 800 locations serving 2.5 million patients across Georgia, Piedmont is transforming healthcare, creating a destination known for the best clinicians and a one-of-a-kind experience that always puts patients first. Today, more than 110 years since it was founded, Piedmont is known as a leading health system in treatment of heart disease, organ transplantation and cancer care with 11 hospitals, 27 urgent care centers, 28 Piedmont QuickCare locations, 555 Piedmont Clinic physician practice locations and more than 2,300 Piedmont Clinic members.