Call Center Representative
Welcome to Providence St. Joseph Health, where our mission is to provide compassionate and personalized care to those in need. We are currently seeking a dedicated and empathetic Call Center Representative to join our team. As a Call Center Representative, you will play a vital role in connecting our patients with the care and resources they need. We are looking for individuals who are passionate about helping others, possess excellent communication skills, and have a strong attention to detail. If you are looking for a fulfilling career in a supportive and dynamic environment, we encourage you to apply for this opportunity.
- Answer incoming calls from patients and provide exceptional customer service by addressing their inquiries, concerns, and needs in a timely and professional manner.
- Maintain a high level of empathy and understanding towards patients' situations, ensuring they feel heard and cared for.
- Utilize strong communication skills to accurately and effectively relay information to patients and other healthcare professionals.
- Follow proper protocols and procedures when handling sensitive patient information and maintaining patient confidentiality.
- Collaborate with other team members to ensure that all patient needs are met and issues are resolved in a timely manner.
- Stay up-to-date on all company policies and procedures to accurately answer patient questions and provide accurate information.
- Document all patient interactions and maintain accurate records in the company's database.
- Identify and escalate urgent or complex issues to the appropriate department for further assistance.
- Participate in ongoing training and development programs to constantly improve customer service skills and knowledge of company processes.
- Contribute to a positive and supportive work environment by fostering teamwork, respect, and open communication.
Excellent Communication Skills: As A Call Center Representative At Providence St. Joseph Health, It Is Essential To Possess Excellent Verbal And Written Communication Skills To Effectively Communicate With Patients, Colleagues, And Healthcare Professionals.
Customer Service Experience: The Ideal Candidate For This Role Should Have Previous Experience In A Customer Service Role, As They Will Be Responsible For Handling Patient Inquiries And Concerns In A Professional And Compassionate Manner.
Knowledge Of Healthcare Industry: A Strong Understanding Of The Healthcare Industry, Including Medical Terminology, Insurance Coverage, And Patient Care Processes, Is Necessary For This Role To Ensure Accurate Information Is Provided To Callers.
Computer Skills: Proficiency In Various Computer Programs And Systems Is Essential For A Call Center Representative To Efficiently Access And Update Patient Information, Schedule Appointments, And Document Calls.
Empathy And Compassion: Working In A Healthcare Setting Requires A High Level Of Empathy And Compassion Towards Patients And Their Families. A Successful Candidate Should Possess These Qualities To Provide The Best Possible Support And Service To Callers.
Communication
Time Management
Conflict Resolution
customer service
Active listening
Teamwork
Computer skills
Empathy
Problem-Solving
Multi-tasking
Telephone Etiquette
Patient Advocacy
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Representative in Lubbock, TX, USA is $25,000 - $35,000 per year. However, this may vary based on factors such as experience, skills, and the specific company or industry the representative is working for. Some call center representatives may also receive bonuses or commissions, which can increase their overall salary.
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Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.
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