Call Center Representative
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Call Center Representative at Providence St. Joseph Health. As a Call Center Representative, you will be the first point of contact for our patients, providing compassionate and efficient support to meet their healthcare needs. To excel in this role, you must possess strong communication skills, empathy, and a commitment to delivering high-quality service. If this sounds like you, we encourage you to apply and become a part of our mission to improve the health and well-being of our communities.
- Provide exceptional customer service to patients and ensure their needs are met in a timely and efficient manner.
- Serve as the first point of contact for patients calling the call center.
- Demonstrate compassion and empathy towards patients while addressing their concerns and inquiries.
- Communicate effectively with patients, healthcare providers, and other team members to resolve issues and provide necessary information.
- Multi-task and thrive in a fast-paced environment to handle a high volume of calls and inquiries.
- Utilize problem-solving skills to identify and resolve patient issues and escalations.
- Maintain accurate and detailed records of patient interactions and call center activities.
- Adhere to call center protocols and procedures to ensure consistent and high-quality service delivery.
- Collaborate with other team members to improve call center processes and procedures.
- Stay updated on healthcare policies and procedures to provide accurate information to patients.
- Demonstrate a commitment to continuous learning and improvement, both individually and as a team.
- Maintain confidentiality and adhere to HIPAA regulations in handling patient information.
- Meet and exceed call center performance targets and metrics.
- Maintain a positive and professional attitude towards patients and colleagues.
- Represent Providence St. Joseph Health and its mission to improve the health and well-being of communities.
Excellent Communication Skills: A Call Center Representative At Providence St. Joseph Health Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Patients, Colleagues, And Healthcare Providers.
Customer Service Experience: The Ideal Candidate Should Have Previous Experience In A Customer Service Role, As They Will Be Responsible For Answering Inquiries And Providing Support To Patients And Their Families.
Knowledge Of Healthcare Industry: A Good Understanding Of Basic Medical Terminology And Healthcare Processes Is Necessary To Be Able To Assist Patients With Their Inquiries And Direct Them To The Appropriate Resources.
Multitasking Abilities: Call Center Representatives At Providence St. Joseph Health Must Be Able To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Inputting Data Into The System.
Empathy And Compassion: As A Representative Of A Healthcare Organization, It Is Important To Show Empathy And Compassion Towards Patients Who May Be Experiencing Health Challenges. The Ability To Remain Calm And Provide Emotional Support To Patients Is Crucial In This Role.
Communication Skills
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Computer proficiency
Active listening
Empathy
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Representative in Santa Monica, CA, USA is $31,000 to $48,000 per year. This range may vary depending on the specific company, experience level, and skills of the individual. Additionally, some call center positions may offer bonuses or commission opportunities, which could increase the overall salary.
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Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.
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