Medical Office Representative

Welcome to Providence St. Joseph Health, where we are dedicated to providing compassionate and high-quality care to our patients. We are currently seeking a highly motivated and personable Medical Office Representative to join our team. In this role, you will be the first point of contact for our patients and their families, making a positive impact on their experience with us. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for helping others. If you are looking for a fulfilling career in healthcare, we would love to hear from you.

1. Greet patients and their families in a warm and welcoming manner, creating a positive and professional first impression.
2. Register new patients and update existing patient information accurately in the electronic medical records system.
3. Schedule and confirm patient appointments, ensuring optimal use of provider schedules and efficient patient flow.
4. Answer phone calls and respond to patient inquiries, providing exceptional customer service and addressing any concerns or issues.
5. Verify insurance coverage and obtain necessary authorizations for medical services.
6. Collect and process patient payments, including co-pays and balances, and reconcile daily cash reports.
7. Maintain a clean and organized front desk and waiting area, ensuring a comfortable and inviting environment for patients.
8. Collaborate with clinical staff to ensure timely and accurate communication of patient information, including test results and medication refills.
9. Keep current with insurance and billing requirements, and accurately code and submit claims to insurance companies.
10. Continuously strive to improve patient satisfaction by actively listening and responding to patient feedback.
11. Attend and actively participate in team meetings and trainings to stay informed of company policies, procedures, and updates.
12. Adhere to all HIPAA and patient confidentiality guidelines to protect patient privacy.
13. Assist with other administrative tasks as needed to support the smooth operation of the medical office.
14. Demonstrate a positive and professional attitude while representing Providence St. Joseph Health both within and outside of the office.

According to JobzMall, the average salary range for a Medical Office Representative in Santa Rosa, CA, USA is $30,000-$55,000 per year. This salary range can vary based on factors such as experience, education, and specific job duties within the role. Additionally, the specific employer and industry can also impact the salary range for this position.

Providence Health & Services is a non-profit Catholic health care system operating multiple hospitals across 5 states, with headquarters in Renton, Washington.