Representative - Logistics Call Center
Logistics Call Center Representative’s primary responsibilities include handling inbound calls with Logistics clients and ground Logistics. Responsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints. Well organized, utilizes on-line job aides, maps etc. and can locate information readily. Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift. Provides accurate data and information to support Dispatcher I and Dispatcher functions.
Ability to learn Dispatch Application and accurately enter pick up requests
Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
Associates degree preferred
1+ years Customer Service or Logistics experience required
Call center experience preferred
MS Excel
MS Word
MS Outlook
Customer Service skills
Time Management Skills
Verbal communication
written communication
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Multi-tasking
According to JobzMall, the average salary range for a Representative - Logistics Call Center in 10441 University Center Dr, Tampa, FL 33612, USA is $27,500 to $40,000. This salary range is based on the current salaries of positions in the same industry and geographic area.
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Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, United Kingdom, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe.
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