RingCentral

Customer Success Program Analyst

RingCentral
Dallas, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you passionate about providing exceptional customer service and driving customer success? Do you have a strong analytical mindset and a knack for problem-solving? If so, then we have an exciting opportunity for you as a Customer Success Program Analyst at RingCentral! As a key member of our customer success team, you will play a crucial role in ensuring our clients' satisfaction and success with our products and services. We are looking for a dynamic and driven individual who is eager to make a positive impact and has a strong desire to continuously learn and grow. Join us in our mission to revolutionize the way businesses communicate and collaborate, and be a part of a team that values innovation, collaboration, and customer-centricity.

  1. Provide exceptional customer service to clients, ensuring their satisfaction and success with our products and services.
  2. Utilize strong analytical skills to identify and solve customer issues and challenges.
  3. Collaborate with cross-functional teams to drive customer success and retention.
  4. Actively monitor customer data and trends to identify opportunities for improvement and growth.
  5. Develop and implement strategies to improve customer experience and drive customer loyalty.
  6. Conduct regular customer check-ins and gather feedback to improve our products and services.
  7. Serve as a subject matter expert on our products and services, providing guidance and support to clients.
  8. Continuously learn and stay updated on industry trends and best practices in customer success.
  9. Develop and maintain strong relationships with clients, acting as their primary point of contact.
  10. Utilize customer data and analytics to create reports and provide insights to internal stakeholders.
  11. Identify and escalate critical customer issues to appropriate teams for prompt resolution.
  12. Participate in team meetings and contribute innovative ideas to improve processes and procedures.
  13. Maintain a positive and professional attitude in all interactions with clients and colleagues.
  14. Adhere to company policies and procedures, including confidentiality and data protection.
  15. Collaborate with sales and marketing teams to support customer retention and drive growth.
Where is this job?
This job is located at Dallas, TX, USA
Job Qualifications

  • Strong Analytical And Problem-Solving Skills: In This Role, The Customer Success Program Analyst Will Be Responsible For Analyzing Customer Data And Identifying Areas For Improvement. They Must Have The Ability To Interpret Complex Data And Make Data-Driven Recommendations.

  • Excellent Communication Skills: The Customer Success Program Analyst Will Be Responsible For Communicating With Various Teams And Stakeholders, Including Customers, To Gather Information And Effectively Present Findings. They Must Have Strong Verbal And Written Communication Skills.

  • Experience In Customer Success Or A Related Field: Candidates Should Have Experience In Customer Success, Customer Service, Or A Related Field. This Experience Will Provide A Strong Understanding Of Customer Needs And Pain Points, Which Is Essential In This Role.

  • Familiarity With Crm Software: The Customer Success Program Analyst Will Be Working With Customer Data In A Crm Platform, So Candidates Should Have Experience With Crm Software Such As Salesforce Or Hubspot. Proficiency In Data Analysis Tools Such As Excel Or Tableau Is Also Desirable.

  • Attention To Detail: The Success Of A Customer Success Program Relies On The Accuracy Of Data And The Effectiveness Of Recommendations. The Customer Success Program Analyst Must Have A Keen Eye For Detail To Ensure That All Data Is Accurately Analyzed And Presented.

Required Skills

  • Project Management

  • Data Analysis

  • Communication

  • Time Management

  • customer service

  • Relationship Management

  • Reporting

  • Technical skills

  • Training and Development

  • Strategic Thinking

  • Problem-Solving

  • Crm Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Attention to detail

  • Creative Thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Success Program Analyst in Dallas, TX, USA is between $50,000 and $80,000 per year. This can vary depending on the specific company, level of experience, and other factors such as bonuses and benefits.

Additional Information
RingCentral is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 15th, 2024
Apply BeforeMay 22nd, 2025
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About RingCentral

RingCentral is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The company is considered the leader in Unified Communications as a Service in terms of revenue and subscriber seats.

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