Deskside Support Intern

Are you a self-motivated and tech-savvy individual looking to jumpstart your career in IT support? Look no further! RingCentral is seeking a Deskside Support Intern to join our team and gain hands-on experience in providing top-notch technical assistance to our employees. As an intern, you will have the opportunity to work alongside our skilled IT professionals and learn from the best in the industry. If you have a passion for problem-solving, excellent communication skills, and a desire to learn, we want you on our team! Read on for more details on this exciting internship opportunity.

1. Provide technical assistance: The Deskside Support Intern will be responsible for providing technical support to RingCentral employees, including troubleshooting hardware and software issues, setting up new equipment, and assisting with technology-related inquiries.
2. Work alongside IT professionals: The intern will have the opportunity to work closely with experienced IT professionals, learning from their expertise and gaining valuable hands-on experience in the field.
3. Perform problem-solving: The intern will be expected to use their problem-solving skills to quickly and effectively resolve technical issues for employees, ensuring minimal disruption to their work.
4. Communicate effectively: Excellent communication skills are essential for this role, as the intern will be responsible for explaining technical concepts and troubleshooting steps to non-technical employees.
5. Learn new skills: This internship offers a great opportunity for the intern to expand their knowledge and skills in the IT support field, gaining experience with various hardware and software systems.
6. Maintain a high level of professionalism: The Deskside Support Intern will be representing the IT department and RingCentral as a whole, and must maintain a professional and customer-focused attitude at all times.
7. Assist with equipment setup: The intern will be responsible for setting up new equipment for employees, ensuring it is configured correctly and ready for use.
8. Document and track support requests: It is important for the intern to maintain accurate records of support requests and their resolutions, in order to assist with tracking and reporting on IT support metrics.
9. Stay updated on industry trends: The intern will be expected to stay up-to-date on the latest trends and developments in the IT support field, and share relevant information with the team.
10. Collaborate with team members: The Deskside Support Intern will work closely with other members of the IT department, collaborating on projects and sharing knowledge and skills to provide the best possible support to employees.

According to JobzMall, the average salary range for a Deskside Support Intern in Denver, CO, USA is $12-18 per hour. However, this can vary depending on the specific company, industry, and level of experience of the intern. Additionally, some companies may offer benefits or bonuses to their interns, which can also impact the overall compensation. It is important to research the specific company and their compensation policies before applying for a Deskside Support Intern position.

RingCentral is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses. The company is considered the leader in Unified Communications as a Service in terms of revenue and subscriber seats.