Microsoft D365 CE Manager

RSM US, a leading provider of audit, tax and consulting services, is looking for a highly qualified Microsoft Dynamics 365 CE Manager to join our growing team. The ideal candidate for this role will have a knack for problem-solving and a strong customer service orientation, as they will be responsible for managing the day-to-day operations of our Microsoft Dynamics 365 Customer Engagement (CE) platform.We’re looking for an experienced professional who is passionate about technology and has a proven track record of successful project delivery. Applicants should have a minimum of five years of experience working with Microsoft Dynamics 365 CE and have a deep understanding of the platform’s features and benefits.The successful candidate should also possess strong communication and organizational skills, as they will be responsible for managing projects and working with various internal and external stakeholders. Additionally, they should have a collaborative approach and be able to work effectively in a fast-paced environment.If you have the technical skills and customer service mindset to empower our team, we would love to hear from you.

Responsibilities:

1. Manage the day-to-day operations of the Microsoft Dynamics 365 Customer Engagement (CE) platform.
2. Lead customer service initiatives related to the platform.
3. Facilitate communication and collaboration between internal and external stakeholders.
4. Monitor and troubleshoot any issues with the platform.
5. Provide guidance and support to users to ensure they are able to effectively use the platform.
6. Ensure the platform is compliant with security standards.
7. Monitor and analyze usage trends and provide insights to the team.
8. Develop and implement strategies for improving the platform's performance.
9. Ensure that projects are completed on time and within budget.
10. Stay up-to-date with the latest developments in Microsoft Dynamics 365 CE.

According to JobzMall, the average salary range for a Microsoft D365 CE Manager in Chicago, IL, USA is $95,000- $125,000 per year. This salary range may vary depending on the individual's experience, qualifications, and other factors.

RSM US LLP is an audit, tax, and consulting firm focused on the middle market in the United States and Canada and is a member of the global accounting network RSM International.