SAIC

Help Desk Technician

SAIC
San Diego, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to SAIC, where we are dedicated to delivering innovative solutions to our clients in the government, defense, and intelligence sectors. As a Help Desk Technician, you will play a vital role in providing technical support and troubleshooting assistance to our internal team and external customers. We are looking for a skilled and customer-focused individual to join our dynamic team. If you are passionate about technology, have excellent problem-solving skills, and thrive in a fast-paced environment, we want to hear from you. Keep reading to learn more about the qualifications we are looking for in a Help Desk Technician at SAIC.

  1. Provide technical support and troubleshooting assistance to internal team and external customers.
  2. Respond promptly and courteously to all help desk inquiries and issues.
  3. Diagnose and resolve technical hardware and software problems.
  4. Escalate complex issues to appropriate IT personnel for further investigation and resolution.
  5. Maintain accurate records of all help desk interactions and resolutions.
  6. Install, configure, and update software and hardware as needed.
  7. Assist with onboarding and training of new employees on technical systems and processes.
  8. Keep up-to-date with industry trends and advancements in technology to provide the best support and solutions.
  9. Collaborate with cross-functional teams to identify and implement process improvements.
  10. Provide exceptional customer service and maintain a professional and positive attitude at all times.
  11. Manage and prioritize multiple open tickets at a time to ensure timely resolution.
  12. Follow company policies and procedures for security and data protection.
  13. Continuously learn and develop new technical skills to enhance job performance.
  14. Communicate effectively with both technical and non-technical individuals.
  15. Adhere to strict confidentiality guidelines when handling sensitive information.
Where is this job?
This job is located at San Diego, CA, USA
Job Qualifications

  • Technical Knowledge And Expertise: A Help Desk Technician At Saic Should Possess A Strong Understanding Of Computer Hardware, Software, And Networking Systems. They Should Also Have A Working Knowledge Of Troubleshooting Techniques And Be Able To Provide Remote Support To Users.

  • Customer Service Skills: Excellent Communication And Interpersonal Skills Are Essential For A Help Desk Technician To Effectively Interact With Customers And Provide Timely And Professional Support. They Should Be Able To Remain Calm And Patient While Dealing With Frustrated Or Upset Users.

  • Problem-Solving Abilities: A Successful Help Desk Technician Should Have Strong Problem-Solving Skills To Quickly Identify And Resolve Technical Issues. They Should Be Able To Analyze Complex Problems And Provide Creative Solutions To Ensure Minimal Downtime For Customers.

  • Time Management And Prioritization: Saic's Help Desk Technicians Must Be Able To Manage Their Time Effectively And Prioritize Tasks To Ensure That All Customer Requests Are Addressed Promptly. They Should Also Be Able To Multitask And Handle Multiple Support Tickets Simultaneously.

  • Technical Certifications: Saic May Require Help Desk Technicians To Hold Industry-Recognized Certifications Such As Comptia A+, Network+, Or Microsoft Certified Solutions Associate (Mcsa). These Certifications Demonstrate A Strong Understanding Of Technical Concepts And Can Enhance The Technician's Credibility And Expertise.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • customer service

  • Active listening

  • Ticket management

  • Problem-Solving

  • Network configuration

  • Software Installation

  • Technical Troubleshooting

  • Remote Support

  • Hardware Repair

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Help Desk Technician in San Diego, CA, USA is between $38,000 and $57,000 per year. This range can vary depending on factors such as experience, education, and specific job responsibilities. Some Help Desk Technicians in San Diego may earn more than the average range, while others may earn less.

Additional Information
SAIC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 30th, 2024
Apply BeforeMay 22nd, 2025
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About SAIC

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

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