Operations Associate

Are you a beauty enthusiast with a passion for customer service and operational excellence? Look no further - Sephora is seeking an Operations Associate to join our dynamic team! As an Operations Associate, you will play a vital role in ensuring that our store runs smoothly and our customers have an exceptional shopping experience. From managing inventory to providing top-notch customer service, your hard work and dedication will help us maintain our reputation as a leader in the beauty industry. If you have a keen eye for detail, a positive attitude, and a desire to grow in a fast-paced environment, we want to hear from you!

1. Manage inventory: The Operations Associate will be responsible for monitoring and maintaining inventory levels, ensuring products are stocked and readily available for customers.
2. Provide exceptional customer service: The primary focus of the Operations Associate is to provide excellent customer service to all Sephora customers. This includes assisting with product inquiries, providing recommendations, and resolving any customer issues or concerns in a timely and professional manner.
3. Ensure operational excellence: The Operations Associate will be expected to follow all operational procedures and standards set by Sephora to ensure the store runs smoothly and efficiently. This includes tasks such as opening and closing procedures, cash handling, and maintaining a clean and organized store environment.
4. Collaborate with team members: The Operations Associate will work closely with other team members, including sales associates and managers, to ensure all tasks are completed efficiently and effectively. This requires strong communication and teamwork skills.
5. Uphold brand standards: Sephora is known for its high-quality products and exceptional customer service. The Operations Associate will be responsible for upholding these brand standards and ensuring all customers have a positive experience while shopping at Sephora.
6. Perform administrative tasks: The Operations Associate will assist with administrative tasks such as processing returns, managing receipts, and updating customer information in the system.
7. Continuously improve processes: Sephora is a fast-paced and constantly evolving environment. The Operations Associate will be expected to proactively identify areas for improvement and suggest solutions to enhance efficiency and customer satisfaction.
8. Stay up-to-date on product knowledge: To provide the best possible service to customers, the Operations Associate must stay knowledgeable about all Sephora products and be able to make recommendations based on customer needs.
9. Adhere to safety standards: The Operations Associate will follow all safety procedures and protocols to ensure a safe work environment for themselves, their team members, and customers.
10. Foster a positive work culture: As an integral part of the team, the Operations Associate will be expected to contribute to a positive and inclusive work culture

According to JobzMall, the average salary range for a Operations Associate in Cambridge, MA, USA is $45,000 - $65,000. This can vary depending on the specific company, industry, and experience level of the individual. Some Operations Associates may earn more or less than this range.

Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.