Welcome to Sephora! We are looking for a motivated and customer-focused individual to join our team as a Sales and Service Coordinator. As the face of our company, you will play a vital role in providing exceptional service to our clients and driving sales. This is a fast-paced and dynamic position that requires strong communication and organizational skills. If you are passionate about the beauty industry, have a knack for sales, and thrive in a team environment, we would love to hear from you!
- Greet and welcome customers to the store, providing a positive and friendly first impression.
- Provide exceptional customer service by actively listening to and addressing customer needs and concerns.
- Assist customers in finding products and making informed purchase decisions.
- Utilize product knowledge and sales techniques to drive sales and meet or exceed sales goals.
- Maintain a thorough understanding of store promotions, events, and products to effectively communicate to customers.
- Process transactions accurately and efficiently using the store's POS system.
- Manage and organize inventory and stock levels to ensure products are readily available for customers.
- Communicate with team members and managers to ensure a seamless and positive customer experience.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Maintain a clean and organized sales floor and backroom area.
- Assist with training and onboarding of new team members.
- Stay up-to-date on industry trends and new product releases to provide customers with the most current information.
- Participate in store meetings, trainings, and other company events as required.
- Adhere to all company policies and procedures, including those related to safety and loss prevention.
- Continuously strive to improve sales and customer service skills to enhance the overall customer experience.
Extensive Knowledge Of Sephora Products And Services: The Ideal Candidate Should Have A Thorough Understanding Of Sephora's Products And Services, Including Makeup, Skincare, And Hair Care.
Strong Customer Service Skills: A Sales And Service Coordinator Should Have Exceptional Interpersonal Skills And The Ability To Provide Excellent Customer Service, Resolving Any Issues Or Concerns That May Arise.
Sales Experience: Previous Experience In Sales, Preferably In The Beauty Industry, Is Important For This Role. The Candidate Should Have A Proven Track Record Of Meeting Sales Targets And Driving Revenue Growth.
Organizational Skills: A Sales And Service Coordinator Should Be Highly Organized And Able To Manage Multiple Tasks Effectively. This Includes Managing Inventory, Scheduling Appointments, And Coordinating With Other Team Members.
Team Player: Sephora Values A Collaborative Work Environment, So The Ideal Candidate Should Be A Team Player With Strong Communication Skills. They Should Be Able To Work Well With Others And Contribute To A Positive And Productive Team Dynamic.
Communication Skills
Time Management
Product knowledge
Multitasking
Negotiation
customer service
Teamwork
Organization
Problem-Solving
Upselling
Sales Strategy
Attention to
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sales and Service Coordinator in Irvine, CA, USA is between $40,000 and $60,000 per year. This range can vary depending on factors such as experience, education, and the specific industry and company the coordinator is working for. Additional factors such as bonuses, commissions, and benefits can also impact the overall salary for this position.
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Sephora is a Paris–based French multinational chain of personal care and beauty stores founded in Limoges in 1969. Featuring nearly 300 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, and haircare.
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