Customer Service Agent

1 Harborside Dr, Boston, MA 02128, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Works in a cooperative spirit to ensure the success of our Company. Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs. Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems. Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage. Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner. Resolves such problems quickly and within guidelines established by the Company.

Where is this job?

This job is located at 1 Harborside Dr, Boston, MA 02128, USA

Job Qualifications

Foreign language skills are desirable, but not required.
Ability to work shift work and/or overtime.
Ability to work well with others as part of a team, meet the public, and work under stressful situations

Required Skills

Record Keeping Skills
Time Management Skills
Customer service focused

Soft Skills

Driven and self-motivated
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker

Compensation

According to JobzMall, the average salary range for a Customer Service Agent in 1 Harborside Dr, Boston, MA 02128, USA is $32,000 to $45,000 per year.

Additional Information

Southwest Airlines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 24th, 2022

Apply BeforeMay 22nd, 2025

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