
Provisioning Agent
Provides friendly service to and maintains positive relationships with all internal and external Customers. Works in a cooperative spirit to ensure the success of our Company. Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems. Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage. Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.
Foreign language skills are desirable, but not required.
Ability to work shift work and/or overtime.
Must be able to lift and/or move items up to 70 pounds on a regular basis
Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
Presentation skills
Customer Service skills
Record Keeping Skills
Time Management Skills
Driven and self-motivated
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Provisioning Agent in 100 World Way, Los Angeles, CA 90045, USA is between $18 and $19 per hour.
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Southwest Airlines Co. is a major American airline headquartered in Dallas, Texas, and is the world's largest low-cost carrier.

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