Service Account Associate

Welcome to Stripe, a leading technology company that is revolutionizing the way businesses handle payments. We are looking for a dynamic and customer-oriented Service Account Associate to join our team. As a Service Account Associate, you will play a crucial role in providing exceptional service and support to our valued customers. This is an exciting opportunity to be a part of a fast-paced and innovative environment, where your skills and dedication will make a significant impact. If you are passionate about customer service and have a strong background in account management, we would love to hear from you!

1. Provide outstanding customer service and support to Stripe's clients, ensuring their needs and concerns are addressed promptly and effectively.
2. Serve as the main point of contact for assigned accounts, building strong relationships and understanding their specific needs and goals.
3. Proactively identify and resolve any issues or challenges faced by clients, utilizing problem-solving skills and effective communication to ensure a positive outcome.
4. Work closely with cross-functional teams to coordinate and implement solutions for clients, including product upgrades and feature requests.
5. Conduct regular check-ins and follow-up calls with clients to ensure their satisfaction and identify any potential areas for improvement.
6. Maintain accurate and up-to-date records of all client interactions and account details in our CRM system.
7. Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling to existing clients.
8. Stay informed about industry trends and best practices in order to provide valuable insights and recommendations to clients.
9. Participate in training and development programs to continuously improve knowledge and skills related to customer service and account management.
10. Consistently meet and exceed assigned performance metrics and goals, demonstrating a strong commitment to excellence.

According to JobzMall, the average salary range for a Service Account Associate in San Francisco, CA, USA is $55,000 - $75,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company and industry the associate is working in. It is possible for some Service Account Associates to earn higher salaries, especially with bonuses and other benefits.

Stripe is a technology company based in San Francisco, California. Stripe's internet commerce platform provides tools for marketplaces, subscription services, e-commerce businesses and crowdfunding platforms. Millions of online businesses — including Pinterest, Warby Parker, Kickstarter, Instacart and Squarespace — use the platform to manage payments and structure online billing processes.