
Zendesk Administrator - Ticketing Systems
We are looking for a Zendesk Administrator for the GoToMarket (GTM) systems team to build and maintain world-class ticketing systems. Stripe is looking for someone who can work in a fast paced environment: delivering team oriented results while being able to work mostly autonomously to deliver them. Manage the Zendesk instance and act as an escalation point for Stripes for our ticketing systems. Scope, administer and implement the best tools and processes for our User Operations pillar and all of its connected teams, each with their own workflows and system requirements. Partner across teams and functions to drive strategic initiatives and projects that improve the performance of our users and the lives of the people who talk to our users thousands of times a day. Effectively work autonomously and collaboratively to design and implement both tactical and project related deliverables while building for scale with a focus on flexibility and maintainability.
5+ years of Zendesk or similar administration experience with deep knowledge of ticketing
Outstanding teamwork skills including the ability to communicate and collaborate towards Stripe’s business outcomes and projects globally
2+ years of Salesforce Service Cloud experience
Zendesk Certifications or similar
2+ years of development experience
Vendor Management
Ticketing systems
Time Management Skills
Analytical skills (data driven)
Project Management / Analysis
Process Improvement
Verbal communication
written communication
Results-Driven
Flexibility/Adaptability
Multi-tasking
According to JobzMall, the average salary range for a Zendesk Administrator - Ticketing Systems in 510 Townsend St, San Francisco, CA 94103, USA is $150,000-$160,000 per year. This range may vary depending on factors such as the size of the company, the specific duties assigned to the Zendesk Administrator, and the level of experience of the individual.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Stripe is a technology company based in San Francisco, California. Stripe's internet commerce platform provides tools for marketplaces, subscription services, e-commerce businesses and crowdfunding platforms. Millions of online businesses — including Pinterest, Warby Parker, Kickstarter, Instacart and Squarespace — use the platform to manage payments and structure online billing processes.

Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started