Associate Customer Service Representative
Welcome to Stryker, a global leader in medical technology and innovation. We are seeking a highly motivated Associate Customer Service Representative to join our dynamic team and help us deliver exceptional service to our valued customers. At Stryker, we are committed to improving the lives of patients and we are looking for individuals who share our passion and dedication. If you have a strong customer service background, excellent communication skills, and a desire to make a positive impact, we encourage you to apply for this exciting opportunity.
- Provide exceptional customer service to Stryker's valued customers by promptly and professionally addressing their inquiries, concerns, and requests.
- Serve as the first point of contact for customers, demonstrating a friendly and welcoming attitude and representing Stryker's brand and values.
- Maintain a thorough understanding of Stryker's products and services in order to provide accurate and helpful information to customers.
- Collaborate with various departments within the company to ensure timely and effective resolution of customer issues and requests.
- Utilize strong communication skills to build and maintain positive relationships with customers and colleagues.
- Adapt to changing situations and handle a high volume of customer interactions in a fast-paced environment.
- Accurately document customer interactions and maintain organized records of customer inquiries, issues, and resolutions.
- Continuously seek opportunities to improve and enhance the customer service experience.
- Stay updated on industry trends and best practices in customer service to ensure Stryker remains a leader in delivering exceptional service to customers.
- Uphold Stryker's commitment to improving the lives of patients by consistently providing compassionate and empathetic support to customers.
Excellent Communication Skills: As An Associate Customer Service Representative, Effective Communication Is Essential In Order To Provide Top-Notch Customer Service. This Includes Both Written And Verbal Communication, As Well As Active Listening Skills.
Customer Service Experience: A Strong Background In Customer Service Is Crucial For Success In This Role. Whether Through Previous Employment Or Volunteering Experience, Candidates Should Be Able To Demonstrate Their Ability To Handle Customer Inquiries And Resolve Issues In A Professional And Efficient Manner.
Attention To Detail: In A Fast-Paced Customer Service Environment, It's Important To Pay Close Attention To Details To Ensure Accuracy And Avoid Errors. This Includes Inputting Customer Information, Processing Orders, And Following Up On Requests.
Technical Aptitude: Stryker Utilizes Various Software Programs And Systems To Manage Customer Interactions And Orders. Candidates Should Have A Basic Understanding Of Technology And Be Able To Quickly Learn And Navigate New Software.
Team Player: As An Associate Customer Service Representative, You Will Be Working Closely With A Team To Ensure Customer Satisfaction. The Ability To Collaborate, Support, And Communicate Effectively With Team Members Is Essential For Success In This Role.
Communication
Time Management
Multitasking
Attention to detail
Computer proficiency
Active listening
Teamwork
Empathy
Patience
Problem-Solving
Adaptability
Inter
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Associate Customer Service Representative in Kalamazoo, MI, USA is $30,000 - $40,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry the individual is working in.
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Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.
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