Associate Customer Service Representative
Welcome to Stryker, a leading medical technology company dedicated to improving patient care and outcomes. We are seeking a highly motivated and customer-focused individual to join our team as an Associate Customer Service Representative. In this role, you will have the opportunity to make a meaningful impact by providing exceptional support to our customers and ensuring their satisfaction with our products and services. If you have a passion for helping others, strong communication skills, and a desire to contribute to a dynamic and innovative company, we encourage you to apply.
- Provide exceptional customer service to all clients, ensuring their satisfaction with Stryker products and services.
- Respond promptly and professionally to customer inquiries and concerns via phone, email, and other communication channels.
- Develop a deep understanding of Stryker's products and services in order to effectively address customer needs and provide accurate information.
- Collaborate with other departments within the company to resolve customer issues and ensure timely resolution.
- Keep detailed records of customer interactions and transactions in our CRM system.
- Maintain a positive and helpful attitude towards customers at all times, even in challenging situations.
- Continuously seek opportunities to improve the customer experience and provide feedback to relevant teams.
- Stay up-to-date on industry trends, product updates, and company policies to provide accurate and relevant information to customers.
- Work independently and as part of a team to achieve individual and team goals.
- Uphold the values and mission of Stryker in all interactions with customers and colleagues.
Excellent Communication Skills: An Associate Customer Service Representative At Stryker Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Provide Them With The Necessary Support.
Customer Service Experience: Prior Experience In A Customer Service Role Is A Valuable Qualification For This Position. Candidates Should Have A Proven Track Record Of Delivering Exceptional Customer Service And Resolving Customer Issues In A Timely And Professional Manner.
Attention To Detail: Stryker Is A Company That Values Accuracy And Attention To Detail. The Ideal Candidate For This Role Should Have A Keen Eye For Detail And The Ability To Accurately Enter And Maintain Customer Information In The Company's Database.
Problem-Solving Skills: As An Associate Customer Service Representative, One Will Be Expected To Handle Customer Complaints And Inquiries. Therefore, Strong Problem-Solving Skills Are Essential To Effectively Address And Resolve Issues That May Arise.
Ability To Work In A Team: Stryker Is A Collaborative Work Environment, And The Customer Service Team Works Closely With Other Departments Such As Sales And Operations. The Ideal Candidate Should Be A Team Player With The Ability To Work Well With Others To Achieve Common Goals.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Teamwork
Problem-Solving
Adaptability
Prioritization
Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Associate Customer Service Representative in Mahwah, NJ 07430, USA is $30,000 to $40,000 per year. However, this can vary depending on the specific company and the individual's level of experience and education. Additionally, factors such as bonuses, benefits, and commission can also impact the overall salary for this position.
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Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.
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