Customer Success Associate - Central/South Florida - Injury/Infection Prevention
Are you passionate about making a difference in the healthcare industry and helping to improve patient outcomes? Do you have a strong background in customer service and a desire to work in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you! Stryker is currently seeking a Customer Success Associate for Central/South Florida to join our Injury/Infection Prevention team. In this role, you will have the opportunity to work closely with healthcare professionals to provide education, training, and support for our innovative products. We are looking for a highly motivated individual with excellent communication skills and a genuine desire to make a positive impact. If this sounds like you, we encourage you to apply for this exciting opportunity!
- Develop and maintain strong relationships with healthcare professionals in Central/South Florida to ensure customer satisfaction and retention.
- Serve as a product expert and provide education and training to healthcare professionals on our innovative products.
- Collaborate with cross-functional teams to identify and address customer needs and concerns.
- Conduct on-site visits to hospitals, clinics, and other healthcare facilities to support customer needs and promote product usage.
- Proactively identify opportunities for product improvement and communicate feedback to the appropriate teams.
- Attend industry conferences and events to promote Stryker's products and services and network with potential customers.
- Maintain accurate and organized records of customer interactions and sales activities.
- Meet and exceed sales targets and performance metrics.
- Monitor and analyze market trends and competitor activities to inform strategic decision-making.
- Participate in ongoing product and sales trainings to maintain a thorough understanding of our products and services.
- Provide exceptional customer service and support, addressing any questions or concerns in a timely and professional manner.
- Maintain a thorough understanding of the healthcare industry and stay updated on industry regulations and guidelines.
- Travel within the designated territory to meet with customers and attend meetings and events as needed.
- Continuously strive to improve customer satisfaction and identify opportunities for process improvement.
- Represent Stryker in a professional and ethical manner at all times.
Knowledge Of Injury And Infection Prevention Protocols: A Customer Success Associate At Stryker Should Have A Strong Understanding Of Injury And Infection Prevention Protocols To Effectively Support Customers In Central/South Florida.
Customer Service Experience: This Role Requires A Candidate With Previous Experience In Customer Service, As They Will Be Responsible For Building And Maintaining Strong Relationships With Customers And Providing Exceptional Support.
Organizational Skills: A Successful Candidate Should Possess Strong Organizational Skills To Manage Multiple Customer Accounts And Ensure Timely And Effective Communication And Follow-Up.
Communication Skills: Excellent Communication Skills, Both Written And Verbal, Are Essential For A Customer Success Associate At Stryker. This Role Requires Frequent Communication With Customers, As Well As Internal Teams And Stakeholders.
Medical Background: A Background In The Medical Field, Such As Nursing Or Healthcare Administration, Is Preferred For This Role. This Knowledge Will Enable The Candidate To Better Understand And Address Customer Needs And Provide Effective Solutions.
Training
Data Analysis
Communication
Time Management
Technical Support
Product knowledge
Attention to detail
customer service
Relationship Management
Sales Support
Teamwork
Problem-Solving
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Success Associate - Central/South Florida - Injury/Infection Prevention in Tampa, FL, USA is $40,000 - $60,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or organization hiring for the position. Additionally, benefits and bonuses may also be included in the overall compensation package.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started