Wireless Technical Support Engineer

At Stryker, we are seeking a highly motivated Wireless Technical Support Engineer to join our dynamic team. As a global leader in medical technology, we are dedicated to providing innovative solutions that improve patient outcomes. In this role, you will play a critical role in supporting our wireless medical products and ensuring they meet the highest standards of quality and reliability. We are looking for a candidate with strong technical expertise, exceptional problem-solving skills, and a passion for delivering exceptional customer service. If you are ready to take on a challenging and rewarding role in the healthcare industry, we encourage you to apply for this position.

1. Provide technical support for Stryker's wireless medical products to both internal and external customers.
2. Troubleshoot and resolve technical issues related to wireless medical devices.
3. Collaborate with cross-functional teams to identify and address product quality or reliability concerns.
4. Conduct testing and analysis to ensure compliance with industry standards and regulations.
5. Create and maintain technical documentation, including user manuals and troubleshooting guides.
6. Train and educate customers on the proper use and maintenance of wireless medical products.
7. Stay up-to-date with industry trends and advancements in wireless technology to continuously improve product support.
8. Act as a liaison between customers and internal teams to provide timely and effective resolution of technical issues.
9. Communicate with customers in a professional and courteous manner, ensuring a positive customer experience.
10. Participate in product development and testing processes to provide technical expertise and feedback.
11. Identify opportunities for product enhancements and collaborate with the product development team to implement improvements.
12. Prioritize and manage multiple technical support cases simultaneously, ensuring timely resolution.
13. Maintain accurate records and documentation of technical support cases and resolutions.
14. Adhere to company policies and procedures, including quality standards and regulatory requirements.
15. Continually seek ways to improve processes and procedures to enhance the overall customer experience.

According to JobzMall, the average salary range for a Wireless Technical Support Engineer is between $50,000 and $100,000 per year. However, this can vary depending on factors such as location, experience, and specific job duties. In some cases, experienced engineers may make upwards of $150,000 per year.

Stryker Corp. is engaged in providing medical technology products and services. It operates through the following segments: Orthopaedics, MedSurg and Neurotechnology and Spine. The Orthopaedics segment provides reconstructive and trauma implant systems. The Medsurg segment deals with surgical instruments and equipment, endoscopy, patient handling, and reprocessed medical devices. The Neurotechnology and Spine segment pertains to spinal implants and neurovascular products.