Manager, Patient Experience

Are you a passionate leader with a drive to improve the patient experience? Do you have a deep understanding of healthcare operations and a commitment to delivering exceptional care? If so, we have an exciting opportunity for you to join our team at Sutter Health as a Manager of Patient Experience.In this role, you will have the opportunity to make a positive impact on the lives of our patients by leading and implementing initiatives to enhance their overall experience. You will collaborate with cross-functional teams to drive patient satisfaction and create a culture of excellence in patient care.To excel in this position, you must have a minimum of 5 years of experience in healthcare operations and a proven track record of successfully managing teams and implementing quality improvement initiatives. You must also possess excellent communication and interpersonal skills, as well as a strong commitment to delivering compassionate and patient-centered care.If you are a dynamic and results-driven healthcare professional who is dedicated to improving the patient experience, we encourage you to apply for this exciting opportunity at Sutter Health.

1. Develop and implement strategies to enhance the patient experience across all areas of the healthcare organization.
2. Lead and manage a team of healthcare professionals to ensure high-quality and compassionate care is delivered to patients.
3. Collaborate with cross-functional teams, including clinical and non-clinical staff, to identify areas for improvement and implement solutions to enhance the patient experience.
4. Monitor and analyze patient satisfaction data to identify trends and areas for improvement.
5. Develop and maintain relationships with key stakeholders, including patients, families, and community organizations, to gather feedback and improve the patient experience.
6. Develop and implement training programs for staff to ensure they are equipped with the skills and knowledge necessary to provide exceptional patient care.
7. Stay updated on industry trends and best practices related to patient experience and implement these into the organization.
8. Implement and monitor quality improvement initiatives to ensure a culture of excellence in patient care.
9. Serve as a role model for patient-centered care and promote a culture of compassion and empathy within the organization.
10. Communicate regularly with leadership to provide updates on patient experience initiatives and progress towards goals.
11. Develop and manage budgets for patient experience initiatives and ensure resources are allocated effectively.
12. Conduct regular performance evaluations of team members and provide coaching and mentoring to ensure their ongoing development and success.
13. Serve as a liaison between patients, families, and the healthcare organization to address any concerns or complaints and ensure they are resolved in a timely and satisfactory manner.
14. Represent the organization at conferences and events related to patient experience, and share best practices and success stories with the broader healthcare community.
15. Adhere to all healthcare regulations and ensure compliance with privacy and confidentiality guidelines.

According to JobzMall, the average salary range for a Manager, Patient Experience in Sacramento, CA, USA is between $90,000 to $120,000 per year. This range can vary depending on the specific company, experience level, and other factors such as bonuses and benefits. Additionally, the cost of living in Sacramento may also impact the salary range for this position.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.