Patient Services Representative

Welcome to Sutter Health, where we strive to provide exceptional care and support to our patients every day. We are currently seeking a highly motivated and compassionate individual to join our team as a Patient Services Representative. In this role, you will have the opportunity to make a positive impact on the lives of our patients by providing exceptional customer service and administrative support. To succeed in this role, you must have excellent communication skills, attention to detail, and a strong desire to help others. If you are a dedicated and empathetic individual with a passion for healthcare, we encourage you to apply for this rewarding position.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Provide exceptional customer service by addressing inquiries, concerns, and complaints in a timely and empathetic manner.
3. Schedule patient appointments and maintain accurate and organized appointment records.
4. Verify patient insurance coverage and collect necessary co-payments.
5. Maintain patient confidentiality by adhering to HIPAA regulations.
6. Assist with patient registration and check-in processes.
7. Answer phone calls and respond to voicemails promptly and effectively.
8. Update patient information and medical records as necessary.
9. Collaborate with other healthcare professionals to ensure smooth and efficient patient flow.
10. Communicate with patients and their families to provide necessary information and instructions.
11. Process and file paperwork, including insurance forms and referrals.
12. Handle financial transactions and maintain accurate records of payments.
13. Adhere to company policies and procedures, including safety and infection control protocols.
14. Participate in ongoing training and development opportunities to enhance job knowledge and skills.
15. Maintain a positive and professional attitude, promoting a welcoming and caring environment for patients and staff.

According to JobzMall, the average salary range for a Patient Services Representative in Palo Alto, CA, USA is between $37,000 and $49,000 per year. This range can vary depending on factors such as experience, education, and specific job responsibilities.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.