PBX/Telecommunications Operator

Are you a skilled communicator with a strong background in telecommunications? Do you thrive in a fast-paced environment and have a passion for providing exceptional customer service? If so, come join our team at Sutter Health as a PBX/Telecommunications Operator!In this role, you will be responsible for managing incoming calls, transferring calls to the appropriate department or individual, and providing general information to callers. You will also be responsible for troubleshooting any technical issues with the phone system and ensuring that all communication equipment is functioning properly.To be successful in this role, you must have excellent communication skills, both verbal and written, and be able to multitask efficiently. A high school diploma or equivalent is required, and previous experience in a telecommunications or customer service role is preferred. If you are a team player with a positive attitude and a strong attention to detail, we encourage you to apply for this exciting opportunity at Sutter Health.

1. Manage incoming calls and transfer them to the appropriate department or individual.
2. Provide exceptional customer service by answering general inquiries and providing accurate information to callers.
3. Troubleshoot technical issues with the phone system and report any malfunctions or errors.
4. Ensure all communication equipment is functioning properly and report any issues to the appropriate personnel.
5. Communicate effectively and professionally with colleagues, patients, and other external parties.
6. Multitask efficiently in a fast-paced environment and prioritize calls according to urgency.
7. Maintain a positive and friendly attitude while interacting with callers and colleagues.
8. Adhere to all company policies and procedures, as well as privacy and security regulations.
9. Keep accurate records of all calls and maintain confidentiality of sensitive information.
10. Attend training and development programs to stay updated on new technologies and procedures.
11. Collaborate with other team members to ensure smooth and efficient operations.
12. Act as a brand ambassador for Sutter Health and maintain a professional image at all times.
13. Follow all safety protocols and guidelines to ensure a safe working environment.
14. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a PBX/Telecommunications Operator in Burlingame, CA, USA is $26,000 to $35,000 per year. However, this range can vary depending on factors such as experience, education, and the specific company or organization you are working for. Some PBX/Telecommunications Operators may also receive additional benefits such as health insurance and retirement plans.

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic.