Frequently Asked Questions about Teletech Holdings Careers

TeleTech Holdings is a leading customer experience technology and services provider. Founded in 1982, TeleTech has grown to become a global provider of analytics-driven, technology-enabled customer experience solutions for the world’s leading brands. TeleTech offers a comprehensive suite of services that include customer acquisition, customer care, technical support, digital transformation, analytics, and other advanced customer experience solutions.

TeleTech Holdings is a customer experience technology and services company that provides an array of services, including customer engagement, customer service, digital transformation, analytics, and back office support. These services are used by companies in a variety of industries, ranging from telecommunications and financial services to healthcare and retail. The company’s solutions enable companies to optimize customer engagement and maximize customer experience.

TeleTech Holdings has an easy online application process. To get started, visit their website and click on the “Careers” link. You can then search for available job openings and apply directly to those openings. You will be asked to create an account before you can submit your application.

TeleTech Holdings offers a variety of positions, including customer service representatives, sales representatives, technical support representatives, training specialists, project managers, software developers, network engineers, quality assurance analysts, database administrators, financial analysts, human resources specialists, marketing professionals, and executive-level positions.

The hiring process for TeleTech Holdings typically consists of the following steps: 1. Online Application: Interested applicants must submit an online application, which may include a resume, cover letter, and other required documents. 2. Phone Interview: Candidates who meet the basic qualifications may be contacted for a brief phone interview. 3. In-Person Interview: Qualified applicants will be invited to participate in an in-person interview with a member of the TeleTech team. 4. Assessment Tests: During the in-person interview, applicants may be asked to take assessment tests to evaluate their aptitude and skills. 5. Background Check: Successful applicants may be asked to consent to a background check prior to a job offer being extended. 6. Job Offer: Once an applicant successfully completes the hiring process, a job offer may be extended.

TeleTech Holdings hires for a variety of positions, and the necessary qualifications vary depending on the role. Generally, candidates need to hold a high school diploma or equivalent and have some customer service or technical experience. Some positions may require additional qualifications, such as a college degree or specialized certifications.

The benefits of working at TeleTech Holdings include competitive wages, comprehensive health and dental insurance, flexible spending accounts, 401(k) retirement plans with company match, paid time off, and career development and advancement opportunities. Other benefits include tuition reimbursement, employee discounts, and an employee recognition program.

Salaries at TeleTech Holdings vary depending on the position and experience of the applicant. According to the reviews, the average salary for a Customer Service Representative at TeleTech Holdings is $13.27 per hour. Additionally, the average salary for a Technical Support Representative is $13.45 per hour.

Yes, TeleTech Holdings offers a variety of career advancement opportunities. These include internal promotions, lateral moves, and special training programs. Employees can also take advantage of professional development courses and external certifications that can help them advance their career.

TeleTech Holdings has a culture of teamwork, with a focus on creating an environment where employees feel empowered to take ownership of their work and succeed. Additionally, TeleTech Holdings emphasizes open communication, collaboration, and innovation. The company also provides a variety of benefits and rewards to its employees, such as flexible hours, health insurance, and career development opportunities.

TeleTech Holdings does not have an official dress code. However, employees are asked to maintain a professional appearance and dress appropriately for the job role they have.

The exact number of hours you will need to work at TeleTech Holdings will depend on the specific position you are applying for. Generally, the company requires its employees to work a minimum of 20 hours per week.

Yes, TeleTech Holdings is a global company. It provides customer experience services in more than 80 countries, and it has over 50,000 employees in 25 countries.

TeleTech Holdings offers a variety of training and development programs to ensure that their employees are well-trained and knowledgeable in their roles. These programs include an extensive onboarding program, ongoing learning opportunities, and a comprehensive certification program. Additionally, TeleTech Holdings offers a range of development programs such as career coaching and mentoring, leadership development, succession planning, and performance management. They also offer employee engagement initiatives, such as team building activities and virtual networking events.

TeleTech Holdings uses a variety of technologies, including cloud-based software, artificial intelligence, robotic process automation, analytics, and customer relationship management (CRM) systems.

Performance reviews at TeleTech Holdings are conducted annually.

Yes, most TeleTech Holdings jobs offer remote working options for certain roles.

No, you do not need to be bilingual to work at TeleTech Holdings. However, if you are bilingual, it could give you a competitive advantage in the hiring process.

The recruitment process for TeleTech Holdings typically involves the following steps: 1. Online application: Candidates must complete an online application, which includes submitting a résumé and completing an online questionnaire. 2. Phone Screen: If selected, candidates will be contacted and asked to participate in a phone interview. 3. Interview: Candidates who pass the phone screen will be invited to participate in a face-to-face interview. 4. Assessment: Candidates who make it to the next step of the process will be asked to take a skills assessment. 5. Background Check: Those who pass the assessment will be asked to complete a background check. 6. Offer: If the background check is successful, TeleTech will make an offer and a job description will be sent out. 7. Contract: The candidate will then sign a contract and begin the onboarding process.

Yes, TeleTech Holdings is an equal opportunity employer. The company is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.