Teletech Holdings

Manager - High End Customer Experience Service Delivery

Teletech Holdings

260 Jimmy Ann Dr, Daytona Beach, FL 32114, USA
Full-TimeDepends on ExperienceMid-LevelAssociate
Job Description

Work daily to improve processes and performance that enhance bottom line results. Manage to TTEC key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Create and maintain a positive work environment! Manage day‐to‐day operations and deliverables. Actively manage the staff, support, motivate and retain an outstanding team. Manage the communication. Escalate system level issues to the appropriate systems/IT support/vendor team. Ensure compliance with TTEC 's processes and tools, system changes.

Where is this job?
This job is located at 260 Jimmy Ann Dr, Daytona Beach, FL 32114, USA
Job Qualifications
  • Ability to lead and partner successfully with teams, management and client

  • Technology acumen and reporting

  • Call center experience

Required Skills
  • Time Management

  • Team Management

  • Follow-through skills

  • Coaching and mentoring skills

Soft Skills
  • Multitasking

  • Verbal communication

  • written communication

  • Organizational skills

  • Detailed Planning

Compensation

According to JobzMall, the average salary range for a Manager - High End Customer Experience Service Delivery in 260 Jimmy Ann Dr, Daytona Beach, FL 32114, USA is between $60,000 and $80,000. This range may vary depending on other factors such as experience, education, certifications, and other qualifications.

Additional Information
Teletech Holdings is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 11th, 2020
Apply BeforeMay 22nd, 2025
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About Teletech Holdings

TTEC is an American business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982. As of 2019, TTEC has about 50,000 employees, operating in 24 countries.

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