Tempur-Pedic

Customer Escalations Specialist

Tempur-Pedic
Lexington, KY, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you passionate about delivering exceptional customer service? Do you have a knack for resolving complex customer inquiries? If so, we are looking for a Customer Escalations Specialist to join our Tempur-Pedic team. In this role, you will be the first point of contact for escalated customer issues, managing inquiries with a high degree of professionalism and proactivity. The ideal candidate will have excellent customer service and problem-solving skills, as well as the ability to stay calm under pressure. If you're ready to join a team that believes in exceeding customer expectations, we'd love to hear from you!

Where is this job?
This job is located at Lexington, KY, USA
Job Qualifications

  • Excellent Customer Service Skills

  • Excellent Communication Skills

  • Strong Problem-Solving Abilities

  • Ability To Rapidly Build Relationships With Customers

  • Proactive And Organized Approach To Work

  • Ability To Handle Difficult Customer Situations In A Professional Manner

  • Experience Or Knowledge Of Tempur-Pedic Products And Services

  • Ability To Multi-Task And Prioritize Tasks

Required Skills

  • Communication

  • Multitasking

  • Documenting

  • Listening

  • Researching

  • organizing

  • Empathy

  • Patience

  • Problem-Solving

  • Analyzing

  • Customer-Service

  • Conflict-Resolution

  • Prioritizing

  • Persuading

  • Calming

Soft Skills

  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • Organization

  • self-motivation

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Escalations Specialist in Lexington, KY, USA is $40,000 to $60,000 per year.

Additional Information
Tempur-Pedic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 23rd, 2023
Apply BeforeMay 22nd, 2025
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About Tempur-Pedic

Tempur-Pedic International, Inc., now part of Tempur Sealy International, is a manufacturer and distributor of mattresses and pillows made from viscoelastic foam. The company is headquartered on the Coldstream Research Campus in Lexington, Kentucky and has manufacturing plants in Duffield, Virginia and Albuquerque, New Mexico. Tempur was originally based on NASA's research to develop a material that would cushion aircraft seats and improve survivability in the event of an accident.

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