Customer Service Associate

Welcome to The Hertz Corporation, where we strive to provide exceptional customer service to all of our clients. As a Customer Service Associate, you will play a crucial role in ensuring that our customers have a positive and hassle-free experience with our company. We are looking for individuals who are passionate about delivering excellent customer service and have a strong desire to help others. If you have excellent communication skills, a friendly and professional attitude, and the ability to problem-solve in a fast-paced environment, we want you on our team. Join us in providing top-notch service and making a difference in the lives of our customers.

1. Greet customers with a warm and friendly attitude upon arrival.
2. Assist customers with rental car reservations, changes, and cancellations.
3. Answer customer inquiries and provide accurate information about our services.
4. Handle customer complaints and resolve issues in a timely and professional manner.
5. Process customer transactions accurately and efficiently.
6. Collaborate with other team members to ensure a smooth and seamless customer experience.
7. Maintain a thorough understanding of company policies and procedures to effectively assist customers.
8. Proactively identify and address potential customer service issues.
9. Continuously strive to improve customer satisfaction and exceed expectations.
10. Adhere to company standards of professionalism, including dress code and behavior.
11. Keep a clean and organized work area to promote a positive and inviting atmosphere for customers.
12. Attend training sessions to enhance customer service skills and knowledge of company products and services.
13. Communicate effectively with customers and team members to ensure a cohesive and efficient work environment.
14. Follow up with customers to ensure their needs and concerns have been addressed.
15. Uphold a high level of confidentiality when handling customer information.
16. Embody the company's values and mission to provide exceptional customer service.
17. Remain calm and professional in high-pressure situations.
18. Meet and exceed individual and team performance goals.
19. Take initiative to go above and beyond in order to satisfy customer needs.
20. Continuously seek ways to improve and streamline customer service processes.

According to JobzMall, the average salary range for a Customer Service Associate in Newark, NJ, USA is between $28,000 and $35,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Some companies may offer higher salaries, bonuses, and benefits for experienced customer service associates with specialized skills or in-demand languages. Additionally, customer service associates who work in high-demand industries such as technology or finance may also earn higher salaries.

The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., is an American car rental company based in Estero, Florida, that operates 10,200 corporate and franchisee locations internationally. Their brands are: Hertz, Hertz Local Edition, Hertz Car Sales, Donlen, Dollar Car Rental, Thrifty Car Rental, and Firefly Car Rental.