Operations Clerk
Welcome to Hertz Corporation, a leading global car rental company. We are currently seeking an experienced Operations Clerk to join our team and contribute to our fast-paced and dynamic work environment. As an Operations Clerk, you will play a crucial role in the day-to-day operations of our company, ensuring the efficient and smooth flow of business. If you are a detail-oriented, organized and customer-focused individual, with a passion for the automotive industry, we would love to have you on our team. Keep reading to learn more about this exciting opportunity!
- Perform administrative tasks and maintain accurate records to support the daily operations of the company.
- Greet and assist customers in a friendly and professional manner, providing exceptional customer service at all times.
- Answer incoming calls and respond to customer inquiries, providing accurate information and resolving any issues in a timely manner.
- Process rental agreements and collect payments accurately, following company policies and procedures.
- Monitor and maintain inventory levels of rental vehicles, ensuring availability for customer reservations.
- Coordinate with other departments to ensure timely and efficient delivery of rental vehicles and customer satisfaction.
- Handle customer complaints and escalate issues to the appropriate department, if necessary.
- Collaborate with team members to ensure the cleanliness and maintenance of rental vehicles.
- Follow safety protocols and procedures to ensure the well-being of customers, employees, and rental vehicles.
- Stay updated on company policies, procedures, and promotions to provide accurate and up-to-date information to customers.
- Assist with training and onboarding of new employees, sharing knowledge and best practices to maintain a high level of service.
- Participate in company meetings and provide feedback to improve processes and procedures.
- Proactively identify and suggest improvements to enhance the customer experience.
- Adhere to all company guidelines, policies, and ethical standards.
- Maintain a positive attitude and contribute to a collaborative and supportive work environment.
Excellent Organizational Skills: The Operations Clerk Must Be Able To Efficiently Handle Multiple Tasks And Prioritize Responsibilities Effectively. This Includes Managing Schedules, Maintaining Records, And Coordinating With Other Team Members.
Strong Attention To Detail: As An Operations Clerk, Accuracy Is Crucial In Maintaining The Integrity Of Important Documents And Records. The Ideal Candidate Should Have A Keen Eye For Detail And The Ability To Spot Errors Or Discrepancies.
Proficient In Computer Systems And Software: The Hertz Corporation Relies Heavily On Technology To Manage Operations, So The Operations Clerk Must Be Comfortable Using Various Computer Programs And Systems. This Includes Data Entry, Creating Reports, And Using Spreadsheets.
Excellent Communication Skills: The Operations Clerk Will Be In Constant Communication With Different Departments And Team Members, So Strong Verbal And Written Communication Skills Are Essential. This Includes The Ability To Effectively Convey Information And Instructions To Others.
Prior Experience In A Similar Role: While Not Always Required, Previous Experience As An Operations Clerk Or In A Related Field Is Highly Desirable. This Ensures The Candidate Has A Basic Understanding Of The Job Responsibilities And Can Quickly Adapt To The Role.
Data Entry
Inventory Management
Communication
Time Management
Microsoft Office
Multitasking
Attention to detail
Problem Solving
customer service
Record keeping
Teamwork
Organization
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Operations Clerk in Newark, NJ, USA is between $35,000-$45,000 per year. However, this can vary depending on the specific company, level of experience, and other factors.
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The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., is an American car rental company based in Estero, Florida, that operates 10,200 corporate and franchisee locations internationally. Their brands are: Hertz, Hertz Local Edition, Hertz Car Sales, Donlen, Dollar Car Rental, Thrifty Car Rental, and Firefly Car Rental.
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