Spirits Consultant
At Total Wine & More, we are passionate about connecting our customers with the best spirits from around the world. We are seeking a knowledgeable and enthusiastic Spirits Consultant to join our team and share their expertise with our customers. As a Spirits Consultant, you will have the opportunity to educate and guide our customers through our vast selection of spirits, ensuring they find the perfect product to suit their taste and occasion. Our ideal candidate is a true connoisseur with a deep understanding of various spirits and a knack for creating memorable customer experiences. If you have a passion for spirits, a strong sales background, and a commitment to providing exceptional customer service, we want to hear from you!
- Educate customers on the various spirits available at Total Wine & More.
- Guide customers through the selection process to help them find the perfect product.
- Demonstrate a deep understanding and knowledge of different spirits, including their origins, flavor profiles, and production processes.
- Create memorable and personalized customer experiences by providing recommendations and suggestions based on their preferences and needs.
- Stay updated on industry trends and new products to effectively assist customers in making informed purchasing decisions.
- Utilize strong sales skills to promote and upsell products and services.
- Maintain a clean and organized sales floor, ensuring all products are properly stocked and displayed.
- Assist in inventory management and ordering of spirits.
- Collaborate with team members to achieve sales goals and provide exceptional customer service.
- Continuously strive to improve knowledge and expertise in spirits through trainings and self-education.
- Handle customer inquiries, complaints, and returns in a professional and timely manner.
- Adhere to all company policies, procedures, and safety guidelines.
In-Depth Knowledge Of Various Spirits: A Spirits Consultant At Total Wine & More Should Have A Strong Understanding Of Different Types Of Spirits, Including Whiskey, Vodka, Gin, Tequila, And More. They Should Also Be Knowledgeable About The Production Process, Flavor Profiles, And History Of Each Spirit.
Experience In The Alcohol Industry: Candidates For This Role Should Have Previous Experience Working In The Alcohol Industry, Whether It Be In A Retail Or Hospitality Setting. This Will Ensure They Have A Good Understanding Of Customer Preferences And Industry Trends.
Excellent Communication Skills: As A Spirits Consultant, The Ability To Effectively Communicate And Engage With Customers Is Crucial. This Includes Being Able To Educate And Make Recommendations To Customers Based On Their Preferences And Needs.
Strong Sales And Customer Service Skills: Total Wine & More Is A Large Retail Chain, So The Ability To Drive Sales And Provide Exceptional Customer Service Is Essential. A Spirits Consultant Should Be Able To Upsell And Cross-Sell Products While Maintaining A High Level Of Customer Satisfaction.
Passion For Spirits And Willingness To Learn: A Great Spirits Consultant Is Someone Who Is Genuinely Passionate About Spirits And Continuously Seeks To Expand Their Knowledge. They Should Be Open To Learning About New Products, Attending Industry Events, And Staying Up-To-Date On Industry Trends.
Communication Skills
Inventory Management
Event Planning
customer service
Market trends
Brand Ambassadorship
beverage knowledge
Product Selection
Sales Techniques
Brand Education
Tasting Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Spirits Consultant in Seattle, WA, USA is between $40,000 - $65,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or establishment hiring.
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Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. They currently operate over 190 superstores across 23 states and are growing rapidly. One typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.
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