Total Wine & More

Wine Specialist

Total Wine & More

Seattle, WA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a wine enthusiast looking to turn your passion into a career? Total Wine & More is seeking a knowledgeable and customer-focused Wine Specialist to join our team. As a Wine Specialist, you will have the opportunity to share your expertise with our customers, helping them discover new and exciting wines from around the world. We are looking for individuals who are passionate about wine and have a strong desire to provide exceptional customer service. If you have a deep understanding of various types of wine, excellent communication skills, and a positive attitude, we want to hear from you!

  1. Educate and assist customers in selecting and purchasing wines based on their preferences and budget.
  2. Maintain a deep knowledge of various wine regions, varietals, and vintages to provide accurate and valuable recommendations to customers.
  3. Continuously expand knowledge and stay updated on new and emerging wine trends and products.
  4. Create a welcoming and inviting atmosphere for customers, providing a memorable and enjoyable experience.
  5. Conduct wine tastings and other events to showcase new products and enhance customer knowledge and engagement.
  6. Build and maintain relationships with customers, providing personalized service and recommendations based on their preferences.
  7. Contribute to the overall sales goals of the store by consistently meeting or exceeding individual sales targets.
  8. Assist in merchandising and stocking of wine products, ensuring a visually appealing and organized display.
  9. Collaborate with team members and management to ensure a positive and efficient work environment.
  10. Continuously strive for excellent customer service, addressing any concerns or issues in a timely and professional manner.
  11. Adhere to all company policies and procedures, including responsible alcohol service and sales practices.
  12. Contribute to the development and implementation of marketing strategies and promotions for wine products.
  13. Maintain accurate and organized records of sales, inventory, and customer information.
  14. Participate in training and development opportunities to enhance wine knowledge and customer service skills.
  15. Contribute to a positive and professional team culture, promoting teamwork, collaboration, and a strong work ethic.
Where is this job?
This job is located at Seattle, WA, USA
Job Qualifications
  • Extensive Knowledge Of Wine: A Wine Specialist At Total Wine & More Should Have A Deep Understanding Of Different Types Of Wine, Including Grapes, Regions, And Flavor Profiles. They Should Be Able To Confidently Make Recommendations And Answer Customer Questions.

  • Customer Service Skills: As A Wine Specialist, One Must Have Strong Customer Service Skills To Create A Positive And Welcoming Experience For Customers. This Includes Being Attentive, Friendly, And Able To Provide Personalized Recommendations Based On Customer Preferences.

  • Sales Experience: Total Wine & More Is A Retail Store, And A Wine Specialist Should Have Experience In Sales And Be Able To Meet Sales Targets. They Must Be Able To Upsell And Cross-Sell Products To Customers.

  • Wine Education Or Certification: While Not Always Required, Having A Wine Education Or Certification (Such As Wset Or Court Of Master Sommeliers) Can Be Beneficial For A Wine Specialist At Total Wine & More. It Shows A Commitment To The Industry And A Higher Level Of Knowledge.

  • Physical Stamina: Working In A Retail Environment Can Be Physically Demanding, And A Wine Specialist Should Be Able To Stand For Long Periods, Lift And Move Heavy Boxes, And Be Able To Navigate The Store And Stockroom Efficiently.

Required Skills
  • Inventory Management

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • customer service

  • Organization

  • Sales skills

  • Marketing skills

  • Wine Knowledge

  • wine pairing

  • Tasting Ability

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Wine Specialist in Seattle, WA, USA is between $40,000-$60,000 per year. This can vary depending on the specific job duties, experience level, and employer. Some higher-end wine specialist positions may offer salaries above $60,000 per year.

Additional Information
Total Wine & More is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 18th, 2024
Apply BeforeMay 22nd, 2025
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About Total Wine & More

Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. They currently operate over 190 superstores across 23 states and are growing rapidly. One typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.

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