Welcome to Total Wine & More, the nation's largest retailer of wine, beer, and spirits. We are seeking a knowledgeable and passionate Wine Specialist to join our team and help us continue to provide exceptional customer service and expertise in all things wine. As a Wine Specialist, you will have the opportunity to share your love and expertise for wine with our customers, while also expanding your own knowledge through ongoing training and development. If you have a deep appreciation for wine and a desire to provide exceptional service, we encourage you to apply for this position.
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Share knowledge and passion for wine with customers, including recommendations, pairings, and tastings.
- Continuously expand knowledge and expertise through ongoing training and development provided by the company.
- Maintain a deep understanding of the products offered and be able to accurately answer any customer inquiries.
- Assist with inventory management, including stocking and organizing shelves and ensuring accurate pricing.
- Act as a brand ambassador for Total Wine & More, upholding the company's values and promoting its products and services.
- Collaborate with team members to achieve sales goals and maintain a positive working environment.
- Keep up to date with industry trends and new products to provide customers with the most current and relevant information.
- Handle customer complaints and concerns in a professional and timely manner.
- Adhere to all company policies and procedures, including safety and security protocols.
Extensive Knowledge Of Wine Varietals And Regions: A Wine Specialist At Total Wine & More Should Have A Deep Understanding Of Different Types Of Wine, Their Flavor Profiles, And The Regions They Come From. This Knowledge Is Crucial For Providing Accurate Recommendations And Assisting Customers In Finding The Perfect Bottle.
Strong Customer Service Skills: As A Wine Specialist, You Will Be Interacting With Customers On A Daily Basis. Therefore, Strong Customer Service Skills Are Essential For Providing A Positive And Engaging Experience For Customers. This Includes Being Able To Listen To Customer Needs, Answer Questions, And Make Recommendations Based On Their Preferences.
Experience In Sales And Product Promotion: The Role Of A Wine Specialist Involves Promoting And Selling Wine Products To Customers. Therefore, Experience In Sales And Product Promotion Is A Valuable Qualification For This Position. This Includes Understanding Marketing Strategies And Having A Proven Track Record Of Successfully Promoting Products.
Ability To Work In A Fast-Paced Environment: Working At Total Wine & More Can Be Fast-Paced, Especially During Peak Hours. A Wine Specialist Should Be Able To Handle A High Volume Of Customers, Prioritize Tasks, And Work Efficiently Under Pressure.
Excellent Communication And Interpersonal Skills: As A Wine Specialist, You Will Not Only Interact With Customers But Also Collaborate With Other Team Members. Excellent Communication And Interpersonal Skills Are Necessary To Effectively Communicate With Colleagues, Share Knowledge And Ideas, And Work Together To Achieve Sales Goals.
Inventory Management
Communication
Marketing
Event Planning
customer service
Sales skills
Upselling
brand awareness
Product Expertise
Wine Knowledge
wine pairing
Tasting Room Experience
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Wine Specialist in Houston, TX, USA is between $50,000 - $75,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or establishment that the Wine Specialist works for. Some may make above or below this average range.
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Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. They currently operate over 190 superstores across 23 states and are growing rapidly. One typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.
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