Total Wine & More

Wine Specialist

Total Wine & More

San Diego, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a wine enthusiast with a passion for sharing your knowledge and expertise with others? Total Wine & More is seeking a knowledgeable and enthusiastic Wine Specialist to join our team! As a Wine Specialist, you will have the opportunity to educate and inspire our customers through tastings, classes, and one-on-one interactions. We are looking for someone who is not only well-versed in wine, but also has a strong understanding of customer service and sales. If you have a knack for recommending the perfect bottle and providing exceptional customer experiences, then we want to hear from you!

  1. Conduct wine tastings and classes for customers, providing in-depth knowledge and information about various wines and their characteristics.
  2. Educate customers on different wine regions, varietals, and food pairings.
  3. Assist customers in selecting wines based on their preferences and budget.
  4. Utilize strong sales skills to promote and sell featured wines and products.
  5. Continuously expand and update personal knowledge of wines and industry trends.
  6. Provide exceptional customer service by addressing and resolving any customer inquiries or issues.
  7. Build and maintain relationships with customers to foster repeat business and brand loyalty.
  8. Collaborate with team members to ensure the store is well-stocked and visually appealing.
  9. Assist with inventory management and ordering to ensure a diverse and high-quality selection of wines.
  10. Participate in store events and promotions to promote the brand and increase sales.
  11. Keep up-to-date with all company policies and procedures, as well as state and local alcohol laws.
  12. Train and mentor new Wine Specialists, sharing knowledge and best practices.
  13. Maintain a clean and organized work area, including proper storage and handling of wines.
  14. Follow all safety and sanitation protocols to ensure a safe and enjoyable experience for customers.
  15. Represent the company in a professional and positive manner at all times.
Where is this job?
This job is located at San Diego, CA, USA
Job Qualifications
  • In-Depth Knowledge Of Wines: A Wine Specialist Should Have A Deep Understanding Of Different Types Of Wines, Their Production Process, And Flavor Profiles. They Should Also Be Familiar With Different Regions, Varietals, And Vintages.

  • Excellent Communication Skills: As A Wine Specialist, You Will Be Interacting With Customers On A Daily Basis. Therefore, Strong Communication Skills, Including The Ability To Explain Complex Concepts In Simple Terms, Are Essential For This Role.

  • Sales Experience: Total Wine & More Is A Retail Store, And A Wine Specialist Is Expected To Drive Sales And Meet Revenue Targets. Previous Experience In Sales, Especially In The Wine Industry, Is A Crucial Qualification For This Job.

  • Customer Service Skills: Wine Specialists Are Responsible For Providing Exceptional Customer Service To Ensure Customer Satisfaction And Loyalty. This Requires Strong Interpersonal Skills, The Ability To Anticipate Customer Needs, And A Friendly And Approachable Demeanor.

  • Wine Certifications: While Not Required, Having Certifications Such As Wset (Wine & Spirit Education Trust) Or Cms (Court Of Master Sommeliers) Can Give Candidates A Competitive Edge In The Hiring Process. These Certifications Demonstrate A High Level Of Knowledge And Expertise In The Wine Industry.

Required Skills
  • Inventory Management

  • Communication

  • Time Management

  • Marketing

  • customer service

  • Salesmanship

  • brand awareness

  • Product Recommendations

  • Training And Education

  • Wine Knowledge

  • wine pairing

  • Tasting Events

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Wine Specialist in San Diego, CA, USA is $41,000 - $75,000 per year. This range can vary depending on factors such as experience, education, and the specific employer. Wine Specialists in the San Diego area may also receive additional benefits such as bonuses, commissions, and health insurance. Salaries may also be higher for those who have advanced knowledge and expertise in the wine industry.

Additional Information
Total Wine & More is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 18th, 2024
Apply BeforeMay 22nd, 2025
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About Total Wine & More

Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. They currently operate over 190 superstores across 23 states and are growing rapidly. One typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.

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