Quality Assurance Specialist

We are looking for an enthusiastic Quality Assurance Specialist to join our team at TTEC. As the Quality Assurance Specialist, you will be responsible for ensuring that the products and services we deliver meet the highest quality standards. Our ideal candidate will have a minimum of 3 years of experience in quality assurance, outstanding organizational and communication skills, and a passion for providing exceptional customer service. If you have a keen eye for detail and a commitment to excellence, we want to hear from you!

Responsibilities of a Quality Assurance Specialist:

• Develop and implement quality assurance processes, procedures, and standards.

• Analyze customer feedback and develop strategies for process and product improvement.

• Test products, services, and systems to ensure compliance with quality standards.

• Provide technical support to identify and solve quality-related issues.

• Monitor and document quality assurance activities.

• Create detailed reports on quality assurance activities.

• Assist in the development and implementation of quality assurance training programs.

• Monitor customer service performance and recommend improvements.

• Identify opportunities to optimize processes and improve customer satisfaction.

• Participate in internal and external audits.

• Stay up-to-date with quality assurance trends and best practices.

According to JobzMall, the average salary range for a Quality Assurance Specialist in Englewood, CO, USA is $49,000 - $86,000 per year. This salary range varies depending on the experience, qualifications, and other factors.

TTEC Holdings, Inc., is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.