Specialist, Quality Assurance

New York, NY, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to TTEC! We are a global customer experience company that helps businesses improve their customer interactions through innovative technology and exceptional service. We are currently seeking a highly skilled and detail-oriented Specialist, Quality Assurance to join our team. As a Quality Assurance Specialist at TTEC, you will play a crucial role in ensuring our clients' satisfaction by monitoring and evaluating customer interactions to identify areas for improvement. If you have a passion for excellence and a strong background in quality assurance, we would love to hear from you.

Monitor and evaluate customer interactions to ensure they meet quality standards set by TTEC
Identify areas for improvement in customer interactions and provide actionable feedback to team members
Collaborate with various departments to develop and implement quality assurance procedures and training programs
Conduct regular audits and create detailed reports on performance metrics and trends
Stay updated on industry best practices and make recommendations for process improvements
Act as a subject matter expert on quality assurance processes and provide guidance and support to team members
Communicate effectively with team members and management to address any issues or concerns related to quality assurance
Participate in meetings and trainings to stay updated on company policies and procedures
Maintain accurate and organized records of quality assurance activities and findings
Uphold TTEC's commitment to exceptional customer service and represent the company's values and brand in all interactions.

Where is this job?

This job is located at New York, NY, USA

Job Qualifications

Bachelor's Degree In A Related Field Such As Quality Assurance, Business Administration, Or Engineering.
Minimum Of 3-5 Years Experience In A Quality Assurance Role, Preferably In A Call Center Or Customer Service Environment.
Strong Understanding Of Quality Assurance Methodologies, Processes, And Tools.
Excellent Communication And Interpersonal Skills, With The Ability To Provide Constructive Feedback To Team Members And Stakeholders.
Proven Track Record Of Implementing And Improving Quality Assurance Programs To Drive Operational Efficiencies And Improve Customer Satisfaction.

Required Skills

Process Improvement
Data Analysis
Communication
Time Management
Attention to detail
Auditing
Analytical Thinking
Quality Control
Teamwork
Problem-Solving
Technical Knowledge
ROOT

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Specialist, Quality Assurance in New York, NY, USA is between $64,000 and $102,000 per year. This range can vary depending on factors such as education, experience, and the specific industry the specialist is working in. Some industries may offer higher salaries for quality assurance specialists, such as the finance or healthcare industries. Additionally, individuals with certifications or advanced degrees in quality assurance may also command higher salaries.

Additional Information

TTEC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 19th, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

Reposted

See an issue with this job? Report it to us