2nd Level Digital Banking Tech Support Analyst, Zürich 80 - 100%

Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced, dynamic environment? UBS is seeking a 2nd Level Digital Banking Tech Support Analyst to join our team in Zürich. In this role, you will be responsible for providing technical support and troubleshooting for digital banking systems and applications. Your expertise and dedication will play a crucial role in ensuring a seamless digital banking experience for our clients. If you have a strong background in technology and a customer-centric mindset, we want to hear from you. Join us in shaping the future of digital banking at UBS.

1. Provide second level technical support for digital banking systems and applications.
2. Troubleshoot and resolve complex technical issues related to digital banking.
3. Serve as a subject matter expert for digital banking technology and systems.
4. Collaborate with cross-functional teams to identify and resolve technical issues.
5. Monitor digital banking systems and proactively identify and address potential issues.
6. Communicate technical information and solutions to non-technical stakeholders.
7. Document technical processes and procedures for future reference.
8. Continuously improve and optimize digital banking systems and processes.
9. Maintain a customer-centric approach to all interactions and provide exceptional customer service.
10. Stay updated on the latest advancements and developments in digital banking technology.
11. Act as a liaison between clients and technical teams to ensure a seamless digital banking experience.
12. Train and educate internal teams and clients on digital banking systems and processes.
13. Collaborate with third-party vendors to resolve technical issues and implement new solutions.
14. Adhere to UBS's security and compliance policies and procedures.
15. Contribute to the overall success and growth of UBS's digital banking services.

According to JobzMall, the average salary range for a 2nd Level Digital Banking Tech Support Analyst, Zürich 80 - 100% in Zürich, Switzerland is between CHF 80,000 and CHF 120,000 per year. This range can vary depending on the specific company, experience level, and other factors such as bonuses and benefits.

UBS is a global firm providing financial services in over 50 countries. The company provides wealth management, asset management, and investment banking services for private, corporate, and institutional clients worldwide.