Manager - Airport Operations Customer Service
Build and develop the quality and retention of the Hub Assistant Manager, Frontline Supervisors, and Lead Customer Service Representative ranks. Management and frontline employee morale, motivation, interaction, and development. Business/Employee relationship development with the goal of creating a positive employee culture. Oversight of all Customer Service functions: Ticket Counters, Gates, Baggage Service, Customer Care, Station Training. Operational planning and safe implementation of all above the wing operations. Strategically plan the long-term development of department operations. Maximize operational performance, financial controls, and safety.
3-5 years operational experience
Experience with mentoring and developing leadership in a team of direct reports
Ability to lead and sustain continuous improvement environment and initiatives
Extensive experience in managing employees and customer service operations
Excellent employee and union relations as well as experience administering union contracts a plus
Change Management
Time Management Skills
Project-management
Negotiation and collaboration skills
Prioritizing skills
Self-Motivated
Adaptability
Detail Oriented and Organized
Verbal and Written Communication
mulit-tasking
According to JobzMall, the average salary range for a Manager - Airport Operations Customer Service in 780 S Airport Blvd, San Francisco, CA 94128, USA is $40,000 to $50,000 per year. This salary range is based on the average salary of similar positions in the same area and is subject to the specific qualifications, experience, and skills of the individual candidate.
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United Continental Holdings, Inc. engages in the operation of its principal, wholly-owned subsidiaries United Airlines, Inc. The company operates through the following geographical segment: Domestic (U.S. and Canada), Pacific, Atlantic, and Latin America. It offers satellite based Wi-Fi, including on long-haul overseas routes.
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