Account Manager Support Specialist

Welcome to UnitedHealth Group – a company dedicated to helping people live healthier lives and making the health care system work better for everyone. Our team is growing and we are looking for a highly motivated and customer-focused individual to join us as an Account Manager Support Specialist. In this role, you will work closely with our Account Managers to provide exceptional support to our clients and ensure the successful delivery of our health care solutions. If you are passionate about delivering excellent customer service, have strong communication skills, and are able to thrive in a fast-paced environment, we want to hear from you. Join us as we continue to make a positive impact on the health care industry.

1. Provide exceptional support to Account Managers in delivering health care solutions to clients.
2. Assist in managing client relationships and ensuring high levels of customer satisfaction.
3. Collaborate with Account Managers to identify and address client needs and concerns.
4. Maintain a deep understanding of UnitedHealth Group's products and services to effectively support clients.
5. Communicate effectively with clients, both verbally and in writing, to provide timely and accurate information.
6. Act as a liaison between clients and internal teams to resolve any issues or concerns.
7. Monitor and track client account activity and provide regular updates to Account Managers.
8. Conduct research and analysis to identify areas for improvement and make recommendations to enhance client experience.
9. Stay updated on industry trends and changes in the health care system to better support clients.
10. Assist in creating and maintaining client reports and presentations.
11. Provide training and support to new team members as needed.
12. Maintain a high level of professionalism and confidentiality in handling sensitive client information.
13. Proactively identify and address potential issues or risks that may impact client satisfaction.
14. Collaborate with cross-functional teams to ensure seamless delivery of services to clients.
15. Continuously strive to improve processes and procedures to enhance the client experience.

According to JobzMall, the average salary range for a Account Manager Support Specialist in Phoenix, AZ, USA is $45K - $60K per year, depending on the specific industry and company. However, this can vary based on factors such as experience, education, and additional skills and certifications.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.