Client Success Lead, EHR

At UnitedHealth Group, we are dedicated to improving the health and well-being of individuals and communities around the world. We are seeking a highly motivated and experienced Client Success Lead for our Electronic Health Record (EHR) team. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our EHR solutions. We are looking for a dynamic individual with a strong background in healthcare and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and are driven to make a positive impact in the healthcare industry, we want to hear from you.

1. Develop and maintain strong relationships with clients to ensure their success with our EHR solutions.
2. Serve as the primary point of contact for clients and act as a trusted advisor.
3. Collaborate with cross-functional teams to deliver exceptional customer service and meet client needs.
4. Understand the healthcare industry and stay up-to-date with industry trends to better support clients.
5. Identify and address any potential issues or concerns raised by clients in a timely and effective manner.
6. Conduct regular check-ins with clients to assess their satisfaction and gather feedback for improvement.
7. Develop and implement strategies to increase client retention and satisfaction.
8. Create and deliver presentations and training materials to educate clients on our EHR solutions.
9. Monitor and analyze client usage data to identify opportunities for improvement and drive adoption.
10. Act as a liaison between clients and internal teams to ensure timely and successful resolution of issues.
11. Collaborate with sales and marketing teams to support client acquisition and retention efforts.
12. Serve as a subject matter expert on our EHR solutions and provide guidance and support to clients.
13. Participate in industry conferences and events to network and promote our EHR solutions.
14. Continuously improve processes and procedures to enhance the client experience.
15. Maintain accurate and up-to-date client records and documentation.

According to JobzMall, the average salary range for a Client Success Lead, EHR in Eden Prairie, MN, USA is $80,000-$110,000 per year. However, this can vary based on factors such as experience, qualifications, and the specific company and industry.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.