Customer Service Representative

Are you a natural problem-solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative at UnitedHealth Group. In this role, you will have the opportunity to make a real difference in the lives of our members by providing top-notch support and guidance. We are looking for individuals who possess strong communication skills, empathy, and a desire to help others. If this sounds like you, read on for more details on how you can become a part of our amazing team.

1. Provide exceptional customer service to UnitedHealth Group members by promptly and effectively addressing their inquiries and concerns.
2. Utilize problem-solving skills to resolve customer issues and ensure their satisfaction.
3. Maintain a high level of empathy and understanding towards members' needs and concerns.
4. Communicate clearly and effectively with members, colleagues, and other departments to ensure accurate and timely resolution of customer inquiries.
5. Adhere to company policies and procedures while handling customer interactions.
6. Maintain a positive and professional attitude while working in a fast-paced, dynamic environment.
7. Collaborate with team members and other departments to ensure a seamless customer experience.
8. Continuously seek opportunities to improve customer service processes and procedures.
9. Keep up-to-date with company products, services, and processes to provide accurate and relevant information to customers.
10. Document all customer interactions accurately and thoroughly in company systems.
11. Meet or exceed performance metrics and goals set by the company.
12. Adhere to strict confidentiality guidelines to protect customer information.
13. Participate in ongoing training and development programs to enhance customer service skills and knowledge.
14. Proactively identify and escalate customer issues to appropriate departments for resolution.
15. Maintain a positive and professional image of UnitedHealth Group at all times.

According to JobzMall, the average salary range for a Customer Service Representative in Alabang, Muntinlupa, Metro Manila, Philippines is between Php 20,000 to Php 25,000 per month. This salary range can vary depending on factors such as the company, experience level, and job responsibilities. Some companies may offer higher salaries for more experienced or specialized customer service representatives. It is important to research the specific company and job requirements for a more accurate salary estimate.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.