Senior Customer Service Representative

Are you a passionate and experienced customer service professional looking for an opportunity to take the next step in your career? UnitedHealth Group is seeking a dynamic Senior Customer Service Representative to join our team. As a leader in the healthcare industry, we are committed to providing our customers with the highest level of service and support. In this role, you will have the opportunity to use your exceptional communication and problem-solving skills to make a positive impact on the lives of our members. If you are a team player with a strong attention to detail and a desire to continuously improve processes, we want to hear from you. Join our team and help us deliver exceptional customer service experiences that make a difference.

1. Provide exceptional customer service to UnitedHealth Group's members by effectively responding to inquiries and resolving issues in a timely and professional manner.
2. Serve as a leader and mentor to other customer service representatives, providing guidance and support as needed.
3. Utilize strong communication skills to build rapport with customers and understand their needs, providing personalized and compassionate support.
4. Demonstrate a high level of problem-solving skills to effectively address complex customer issues and find solutions that meet their needs.
5. Continuously evaluate and improve customer service processes to enhance the overall customer experience.
6. Collaborate with cross-functional teams to identify and implement initiatives that improve customer satisfaction and retention.
7. Maintain a thorough understanding of UnitedHealth Group's products, services, and policies to accurately and effectively assist customers.
8. Adhere to all company policies and procedures, including confidentiality and compliance with regulatory standards.
9. Provide regular updates and reports to management on customer service performance and areas for improvement.
10. Participate in ongoing training and development opportunities to enhance customer service skills and knowledge of industry trends.

According to JobzMall, the average salary range for a Senior Customer Service Representative is $40,000 to $60,000 per year. However, this can vary depending on factors such as location, industry, and experience. In some industries, such as healthcare or finance, senior customer service representatives may earn higher salaries due to the complexity and sensitivity of the customer interactions. Additionally, those with several years of experience in the role may also command higher salaries.

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. UnitedHealth Group, Inc. provides health care coverage, software and data consultancy services. It operates through the following segments: UnitedHealthcare, OptumHealth, OptumInsight, and OptumRx. The UnitedHealthcare segment utilizes Optum's capabilities to help coordinate patient care, improve affordability of medical care, analyze cost trends, manage pharmacy benefits, work with care providers more effectively, and create a simpler consumer experience.